Argos - Consumer Rights Act 2015 contradiction?

agrinnall

NMDT9 wrote: »

Thanks for the quick replies.

I understand your points guys but the CRA 2018 does specifically state the below.



... waffle ...

Yes, and as you've been told, Argos are asking you to get the phone assessed by Apple to confirm that there is a fault. I'm not sure why you're finding it so difficult to understand this.

NMDT9

bris wrote: »

Argos like, everyone else is entitled to get the phone checked first to confirm it is actually faulty and not the result of misuse or accidental damage, you do this by getting it checked by the manufacture.


Whilst you do have rights the fault needs confirmed. Send it to Apple and get your repair or replacement, why bother wasting time fighting with Argos when the result will be the same only much longer.

So on a thread relating to consumer rights a quote from the Consumer Right Act is "waffle"?

Newtothis92

For what it's worth when I worked in Currys we dealt with every brand besides Apple in store, including sending the item for repair.

With Apple products however we had to refer the customer to the nearest Apple store as Apple like to deal with the owner of the product directly (I assume as whenever a customer was unhappy I would try to book in a repair for them and they would always want to deal with the customer directly).
In a case like yours Apple are likely to make you an appointment in your nearest store where they will test your phone while you wait and if it is found to be faulty and cannot be repaired you will be given a new handset by Apple- just my experience however.

Hope you get this resolved.

comeandgo

I would much prefer to deal direct with Apple rather than Argos, why are you making things so difficult for yourself? Apple will carry out the repair.

waamo

You have two choices. Get Apple to fix it and have it back in 3-4 days or take Argos to court and have it resolved in about 12 months.

Your call.

DoaM

NMDT9 wrote: »

So on a thread relating to consumer rights a quote from the Consumer Right Act is "waffle"?

It would help if you quoted the correct post.

agrinnall

NMDT9 wrote: »

So on a thread relating to consumer rights a quote from the Consumer Right Act is "waffle"?

Being unable to quote the correct post is starting to give me a clue about why you can't understand what the CRA is telling you...

NMDT9

agrinnall wrote: »

Being unable to quote the correct post is starting to give me a clue about why you can't understand what the CRA is telling you...

Apologies. I must have clicked the incorrect button. :rotfl:

Maybe you could give me a clue as to how I am interpreting it incorrectly?

waamo

Have you composed a Letter Before Action yet? If you hurry you could get it sorted by September or early October at the latest.

pmduk

What the OP isn't understanding is that all Argos would have done is take the watch from him/her and send it to Apple themselves. It would have taken longer and inconvenienced further.

That is entirely within the CRA.