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Is Virgin broadband the worst?

https://www.express.co.uk/life-style/science-technology/1038276/Virgin-Media-broadband-worst-in-UK-Which-report-survey

Bit surprised to read this. Virgin aren't perfect but I've always found their broadband mostly speedy and reliable.
I thought Talk Talk were supposed to be the worst?

Comments

  • jb66
    jb66 Posts: 1,705 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Which class "price rises" as a problem. I never trust which
  • pmduk
    pmduk Posts: 10,704 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    These lists are skewed IMHO. Ofcom requires ISPs and Telcos to treat any customer expressing dissatisfaction as a complaint, and in fact, visit UK based call-centres to ensure this is adhered to.

    I suggest that any company assiduous in following these instructions will automatically rise higher in the list.

    Remember Vodafone's multi-million pound fine for not recording complaints properly?
  • mersey
    mersey Posts: 1,298 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    jb66 wrote: »
    Which class "price rises" as a problem. I never trust which

    Very surprised by the which report,Virgin internet has been fine for me,100 speed as against 2 off most of the others.Have had the odd problem,quickly resolved.
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