utilita phone wait times

grace68

I am in tears at moment, utilita have defeated me! for 2nd day i am on hold to utiita since 8am. I signed for a new council house on friday, and yes the new supplier is utilita, i need to talk to them as services were cut off and i can have no gas or electric until they come around, uncap, and then council can do a service. Yet i can't actually get to talk to anyone at utilita. anyone any ideas how to get through. I need this doing tomorrow really.

also i intend to swap back to my previous supplier, OVO, whom i have never had any issues with so how do i not get stuck in a long term contract with utilita?

grace

kwame41

Sounds about normal for these sort of companies.

I used to have the same problem with Iresa who have since ceased trading.

Try their facebook page. Try sending a private message, if you dont get a quick response try a shaming message on their main page.

It worked for me with Iresa. Give it a try.

Heres the link:-
https://www.facebook.com/UtilitaEnergyUK/

JJ_Egan

IF utilita is the current supplier .
You are in a deemed contract with them .
Day one read meters .

Register with the supplier and then you are free to move.

Leylander

5th time i have had to contact Utilita and wait time as been from 15 mins to 45mins today. I have rand at various times during the day and always the same message and depressing music.

thalot

The same is happening to me. I wanted to change a tariff a day after I'd submitted my request as it turned out I could not install a smart meter. 'All fine' the guy on the phone said but 3 weeks later - no change at all. I called last Friday and was brushed off by another 'assistant' to call on Monday. Today came, the supply started but after an hour on the phone (50mins on hold in total and 30 mins waiting for my bank details to be taken) nothing has been done and I hung up. This company is a joke. I'm switching now

Mrsboffin

Grace, I really hope you get sorted out as I’ve just left them and still experiencing issues. This company is a complete nightmare

darkovo

Utilita haven't got any better, long wait times on phone, and no replies to messages on Facebook Messenger

rpip

I have emailed and posted letters to them and not even received a reply. This includes a "formal compliant". Who do they think they are!!
They took over an Eversmart A/C which projected my costs to increase by £200.oo pa. So, I have signed up with another supplier and will be referring to Ofgen re misuse of my Direct Debit and no complaints process.

These are well hidden:
Customerservices@utilita.co.uk
Utilita Energy Limited
Freepost RTXA-BEUG-KLGH

molerat

On hold for 55 minutes earlier today then gave up. Trying again now. They have hijacked my account. Absolute wasters. I have sent an email to consumeraffairs@ofgem.gov.uk and hopefully someone will give them a kick up the !!!!.

C_Mababejive

If your supply has been capped, then it is likely that the council have done this . They do this at the end of the old tenancy as they want to check all the appliances for the new tenant when they move in, Its all about liability. So technically the council can uncap and test and turn on your appliances. The big question is that that meter which i assume is a liberty secure type with the little keypad,can operate in both credit and prepayment mode. If its set for prepayment mode, it may well be shut off. I cant remember exactly what the button press sequence is. Try press 9 and see if there is a little flame symbol and ON on the screen. If so then hopefully its in credit mode. These meters are a pain as they are not industry standard.

As a matter of interest, the national gas emergency service will be ceasing to do any meter work in the next few months which may make things even more difficult for customers as the various suppliers will have to find other people to do it.