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Just 3g cashback - anybody help ?
Hi,
I have had a 3 phone from just3g since October 2004. I joined mainly due to the cashback offers, in effect offering 1/2 price line rental. I knew these would be by redemption and kept my bills.
I checked the t's and c's and sent off my first 6 bills, recorded delivery, at the right time.
Today I recieve an email saying they would not be paying cashback as I did not include the 7th bill. I checked what I had sent and the first bill is in effect for one day only.
Contractually - yes they are in the right, but what annoys me is:
1 - they have had the bills for 7 weeks now, thus making it impossible for me to re-submit my claim (must be within 7 months of contract launch).
2 - they have no phone number available for complaints.
3 - i am stuck with them now !
I know I should have checked the offer better and really understod the terms, but can anyone offer some advice ?
many thanks
I have had a 3 phone from just3g since October 2004. I joined mainly due to the cashback offers, in effect offering 1/2 price line rental. I knew these would be by redemption and kept my bills.
I checked the t's and c's and sent off my first 6 bills, recorded delivery, at the right time.
Today I recieve an email saying they would not be paying cashback as I did not include the 7th bill. I checked what I had sent and the first bill is in effect for one day only.
Contractually - yes they are in the right, but what annoys me is:
1 - they have had the bills for 7 weeks now, thus making it impossible for me to re-submit my claim (must be within 7 months of contract launch).
2 - they have no phone number available for complaints.
3 - i am stuck with them now !
I know I should have checked the offer better and really understod the terms, but can anyone offer some advice ?
many thanks
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it seems other people have hdad this prob on blaggers.com0
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