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Royal Mail lost parcel help?

Gabihig · 2018-10-18 11:33:42

Hi guys, New here and any help would be really appreciated, I purchased some items from fox online Europe and they arrived the start of last month, however went to go send it back which cost me £12.55, After not receiving a refund I contacted fox who told me they hadn’t got the items back, so went along to Royal Mail who…

Comments

the_lunatic_is_in_my_head Posts: 9,487 Forumite

19 October 2018 at 9:14AM

I assume the EU directive regarding cancelling the contract is the same as the UK regs and thus the retailer is obligated to refund within 14 days of the goods being delivered or proof of return being provided whichever is earliest?

In the game of chess you can never let your adversary see your pieces
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