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Article on complaining to the Financial services ombudsman
Aussie_Tips
Posts: 75
Forumite
I have just read the MSE article on complaining to the Financial services ombudsman (article /reclaim/fight-back-fos/) and believe that there is an omission which should be added to avoid confusion.
FOS will not look at a complaint when you are not a customer of the firm you are complaining about.
I know this as I have a had a recent complaint about actions taken by an IFA (not my IFA) which resulted in an unauthorized pensions transfer rejected by FOS.
Specifically, an IFA from a firm I have no direct dealings with, incorrectly transfered my pension to someone else. I complained to the his firm who denied any wrong doing so I went to FOS who did not even investigate as I was not a customer of his or his firm.
FOS will not look at a complaint when you are not a customer of the firm you are complaining about.
I know this as I have a had a recent complaint about actions taken by an IFA (not my IFA) which resulted in an unauthorized pensions transfer rejected by FOS.
Specifically, an IFA from a firm I have no direct dealings with, incorrectly transfered my pension to someone else. I complained to the his firm who denied any wrong doing so I went to FOS who did not even investigate as I was not a customer of his or his firm.
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