F-Secure Anti-Virus Internet Shield daemon

spakkker

You may have to turn off the talk talk prog. is there an icon in your tray bott. right? try r/click.

Chippy_Minton

spinks wrote: »

I have been trying to update AVG but keep getting an error message
Error trying to connect to server.
Server name cannot be converted to the IP address.

Try temporarily disabling the Comodo firewall. If the update works then it means that AVG is being blocked and you need to amend the firewall rules to give it access in future. If still no joy see http://forum.grisoft.cz/freeforum/read.php?1,107300,107335

In Security Centre, click Windows Firewall in 'Manage security settings for' and make sure Windows Firewall is Off.

Also, in your HjT log there are 2 Norton Antivirus items:

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - !!42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

Download and run the Norton Removal Tool - http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

After that, run another HjT scan and if any Norton Antivirus items remain tick them and click Fix.

spinks

Tried everything you suggested to no avail, still not updating.

Followed advice on grisoft free forum but it seems that I am not the only person to have these problems. Have spent the last 6 hours installing and unistalling following all the guidelines and advice and have finally given up.

My initial problem with the talktalk security is sorted, maybe I should just try an alternative free anti virus. Any suggestions?