Pay to receive texts abroad

wongataa

eDicky wrote: »

Do US networks charge to receive texts?

They certainly used to. Nowadays I have no idea.

redux

It can't be Asda policy

Surely someone has made a mistake on their website, and their other staff lack either the training or common sense or access to internal paths to sorting it out.

cbmaxyz

Well, I got a call back from a manager at 5:30. He confirmed that Asda really will charge me 20p to receive texts in India. I pointed out to him that (a) I can't control what texts I receive, (b) no other network does this. He agreed with both these points but said there's nothing he could do (which I suppose is fair enough: he doesn't set the policy).

So I think this means the advice at https://www.moneysavingexpert.com/phones/cheap-roaming-calls/ is incorrect for Asda: point 4 says "it's free to receive texts anywhere worldwide, so ask friends to message you, not call". Does anyone know how to advise MSE of this, so they can update the site?

[Deleted User]

https://help.moneysavingexpert.com/hc/en-us/articles/360000212567-Spotted-a-broken-link-or-out-of-date-information

cbmaxyz

Thanks, I've notified MSE via that link.

PHK

wongataa wrote: »

They certainly used to. Nowadays I have no idea.

They do. It does mean that they can offer services that wouldn't be cost effective, like email via text on feature phones . But nowadays even prepay plans include a bundle of texts that are incoming and outgoing m

System

cbmaxyz wrote: »

Well, I got a call back from a manager at 5:30. He confirmed that Asda really will charge me 20p to receive texts in India. I pointed out to him that (a) I can't control what texts I receive, (b) no other network does this. He agreed with both these points but said there's nothing he could do (which I suppose is fair enough: he doesn't set the policy).

So I think this means the advice at https://www.moneysavingexpert.com/phones/cheap-roaming-calls/ is incorrect for Asda: point 4 says "it's free to receive texts anywhere worldwide, so ask friends to message you, not call". Does anyone know how to advise MSE of this, so they can update the site?

Calls and texts are two different things.

A network can charge for terminating text messages but if the host network (EE) doesn't charge, I seriously doubt a jointly owned/run virtual network will have a system for doing so.

cbmaxyz

Another thing that's just surprised me about Asda mobile: Apparently they don't have the facility to donate to charity by text. I am switching away from them ahead of my trip abroad, and I'd wanted to use my credit up - so I figured I'd donate it. No can do, it turns out! Again, I've confirmed this with a call to their customer support.

[Deleted User]

cbmaxyz wrote: »

Another thing that's just surprised me about Asda mobile: Apparently they don't have the facility to donate to charity by text. I am switching away from them ahead of my trip abroad, and I'd wanted to use my credit up - so I figured I'd donate it. No can do, it turns out! Again, I've confirmed this with a call to their customer support.

Many MVNO's don't support short codes, Plusnet for instance. I think Sky Mobile have only recently started support for them but only for a limited subset from memory.