Laptop From Argos - Warranty With Lenovo

theonlywayisup

Your Consumer Rights are with Argos. Do not be bounced. Insist on it being dealt with in line with the legislation. Have you been into a store?

D0Z3R

theonlywayisup wrote: »

Your Consumer Rights are with Argos. Do not be bounced. Insist on it being dealt with in line with the legislation. Have you been into a store?

I'm going there tomorrow after work - I would go today - but I don't have the laptop with me..

Mysterion18

Argos have a Supplier Direct team who speak to Lenovo via email (24-48 hour response time).

If you phone through to Argos frontline, tell them they need to involve the Supplier Direct team and they'll confirm with Lenovo the lead time you have stated. It should be enough for them to agree for the item to be returned to a store for refund.

If the frontline person doesn't do this, escalate the call to a manager - This will be dealt with

D0Z3R

Mysterion18 wrote: »

Argos have a Supplier Direct team who speak to Lenovo via email (24-48 hour response time).

If you phone through to Argos frontline, tell them they need to involve the Supplier Direct team and they'll confirm with Lenovo the lead time you have stated. It should be enough for them to agree for the item to be returned to a store for refund.

If the frontline person doesn't do this, escalate the call to a manager - This will be dealt with

Ive had a few updates -Might be good news:

From Lenovo - Via Twiter Messaging:
"Hi Darren, I'll request for our support team to review your repair case. Please, can I take your email address and telephone number? Thanks, Joe"

Gave info

"Hi Darren, thanks, we will make contact again to help within 24 hours. Joe"

From Argos - Via Twiter Messaging:

"Hi Darren, I am sorry your laptop is not working. As this was collected from a store you would need to return it to a store and advise them what you have told us and see what they can do for you. Jules"

Might be making traction - :T

D0Z3R

New Update:
Dear Customer,

My name is Aristotle; I am a Customer Relations Case Manager with Lenovo, for EMEA region.
The case regarding the repair of the below machine has been assigned to me for monitoring:
Serial Number: XXXXXXX
I am currently familiarizing myself with the background of the case.
We strive to contact you on an average of 1-2 business days.

Thank you and Kind regards,
Aristotle
EMEA Customer Relations Case Manager
Lenovo Technical Services

If you have any further questions, please respond to this email.

Geez, they drag there heels........

neilmcl

Why don't you do as requested and simply take it back to the store your purchased it from.

D0Z3R

I Am Today - Just Giving Updates Thats All...

Just Highlighting The Poor Service From Lenovo

Im Going To Ask - If They Allow An Exchange I Pay A Bit More And Get A HP

DoaM

Off-topic - why do people write like that? (Capitalise the first letter of each word). Surely it's more effort than using proper sentence structure?

D0Z3R

LOL.. Sorry it's a habit I'm trying to break.. Sometimes I don't realise I'm doing it... ��✌

D0Z3R

@~@~ great news Argos stepped up ~@~@

Daughter has a new laptop to look forward too when shes back on froday - thanks eveyone that gave great advice - very much appreciated

:beer::cool::T:T:cool::beer:

Just gotta try and get a refund on the extended warrenty from Lenovo now:mad: