Laptop From Argos - Warranty With Lenovo

D0Z3R

Greta_Sharbo wrote: »

If it isn't repaired within a reasonable time you could look at rejecting.
These are your statutory rights though - nothing to do with warranty. Have you been back in touch with Argos?

That's the problem - id be happy if they could fix it - its 46 days old its been now reported and waiting for repair for 10 days - and they can't tell me when it will be fixed - as they don't have the parts.....

wealdroam

D0Z3R wrote: »

not yet - I'm going back to them tomorrow

Since you have allowed yourself to be diverted by Argos away from your statutory rights towards the manufacturer's warranty, I think you need to give Argos the chance to perform the repair in 'a reasonable time' and without causing a 'significant inconvenience'.

D0Z3R

wealdroam wrote: »

Since you have allowed yourself to be diverted by Argos away from your statutory rights towards the manufacturer's warranty, I think you need to give Argos the chance to perform the repair in 'a reasonable time' and without causing a
'significant inconvenience'.

seeing as i have no lead time what would be classed as 'a reasonable time'

and im without my laptop because ive had to lend it to my daughter as she has been left 'significant inconvenienced'

that right ?

D0Z3R

Do I just shut up - sit down and wait till Lenovo finally get the parts?

Do I go to Argos and demand they get involved because I'm not happy about the above? and ask for an exchange/refund?

KeithP

D0Z3R wrote: »

Do I just shut up - sit down and wait till Lenovo finally get the parts?

Do I go to Argos and demand they get involved because I'm not happy about the above? and ask for an exchange/refund?

The latter - insist on a full refund.

George_Michael

KeithP wrote: »

The latter - insist on a full refund.

Even if the OP was entitled to insist on a full refund, which they can't (as the retailer is allowed to replace the item if this is their preference), I wouldn't say that 10 days since the problem occurred is long enough to class as an unreasonable time so far.

Tom99

KeithP wrote: »

The latter - insist on a full refund.

[FONT=Verdana, sans-serif]Agree and hopefully your daughter has a backup of her work.[/FONT]

wealdroam

George_Michael wrote: »

Even if the OP was entitled to insist on a full refund, which they can't (as the retailer is allowed to replace the item if this is their preference), I wouldn't say that 10 days since the problem occurred is long enough to class as an unreasonable time so far.

Of course the the amount of time that is considered 'reasonable' is debatable, and I tend to agree with you that so far that limit hasn't been reached. One could even argue that the consumer is only now insisting that Argos provide a remedy, having previously accepted the offer of a resolution under the manufacturer's warranty.

Yes, an exchange is acceptable as an alternative to a repair, but when the trader has failed to provide a repair 'within a reasonable time and without significant inconvenience', then the solution is 'final right to reject'.

An exchange is not an acceptable resolution when a final right to reject is sought.
As mentioned earlier, CRA S24 covers this. There is nothing in there about an exchange. It only talks about a refund, beit partial or full.

D0Z3R

Tom99 wrote: »

[FONT=Verdana, sans-serif]Agree and hopefully your daughter has a backup of her work.[/FONT]

Luckily the campus has everything online (cloud) and all her work is backed up to Dropbox i set up

D0Z3R

Update: Spoken to Argos online support - bounced me back to Lenovo

Spoke To Lenovo - Bounced me back to Argos

i quoted Consumer Rights Act 2015 -

23 - Right to repair or replacement.
(1)This section applies if the consumer has the right to repair or replacement (see section 19(3) and (4)).
(2)If the consumer requires the trader to repair or replace the goods, the trader must—
(a)do so within a reasonable time and without significant inconvenience to the consumer, and
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

and

24 - Right to price reduction or final right to reject

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—
(a)after one repair or one replacement, the goods do not conform to the contract;
(b)because of section 23(3) the consumer can require neither repair nor replacement of the goods; or
(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

to no avail - am i doing something wrong.