Can anyone help? Sky Broadband

lufcgirl

Hi Everyone,

My Gran is 84 and I'm trying to save her some money on her broadband.

At the moment she is paying £35 per month (including a £3.20 discount) for unlimited landline calls, standard broadband with a download limit and line rental to Sky.

I have called up their cancellations and the best they would offer is £32 per month which I find absolutely ridiculous.

The problem is, my Nana gets huge anxiety about changing suppliers and costs etc but I'd like to get a better deal. As an example, I pay £35p/m to BT for Fibre, anytime calls, line rental and BT Sport in two rooms so I find Sky's lack of empathy or willingness to offer a better deal ridiculous.

Can anyone help at all with how to go about getting a better deal? Or even better, a cheaper phone/broadband provider who would let you pay weekly on a payment card or the like?

Many Thanks

[Deleted User]

lufcgirl wrote: »

Hi Everyone,

My Gran is 84 and I'm trying to save her some money on her broadband.

At the moment she is paying £35 per month (including a £3.20 discount) for unlimited landline calls, standard broadband with a download limit and line rental to Sky.

I have called up their cancellations and the best they would offer is £32 per month which I find absolutely ridiculous.

The problem is, my Nana gets huge anxiety about changing suppliers and costs etc but I'd like to get a better deal. As an example, I pay £35p/m to BT for Fibre, anytime calls, line rental and BT Sport in two rooms so I find Sky's lack of empathy or willingness to offer a better deal ridiculous.

Can anyone help at all with how to go about getting a better deal? Or even better, a cheaper phone/broadband provider who would let you pay weekly on a payment card or the like?

Many Thanks

Try the Facebook Messenger option, for me at least it seems easier to use and I've had great success using it.

Does your Gran need UL BB?

Inner_Zone

lufcgirl wrote: »

Hi Everyone,

My Gran is 84 and I'm trying to save her some money on her broadband.

At the moment she is paying £35 per month (including a £3.20 discount) for unlimited landline calls, standard broadband with a download limit and line rental to Sky.

I have called up their cancellations and the best they would offer is £32 per month which I find absolutely ridiculous.

The problem is, my Nana gets huge anxiety about changing suppliers and costs etc but I'd like to get a better deal. As an example, I pay £35p/m to BT for Fibre, anytime calls, line rental and BT Sport in two rooms so I find Sky's lack of empathy or willingness to offer a better deal ridiculous.

Can anyone help at all with how to go about getting a better deal? Or even better, a cheaper phone/broadband provider who would let you pay weekly on a payment card or the like?

Many Thanks

There are numerous comparison sites including one on here, check those out:


https://www.moneysavingexpert.com/phones/cheap-broadband/


No idea if you can pay weekly, you would probably need to ask.

Jox

Does she watch the Sky channels or maybe Freeview would do?

lufcgirl

Colin_Maybe wrote: »

Try the Facebook Messenger option, for me at least it seems easier to use and I've had great success using it.

Does your Gran need UL BB?

I wouldn't say she needs unlimited broadband, she certainly doesn't need fibre. She only uses it to download programmes on the Sky Box and also for us when we are on our phones in the house.

Also, I asked them about an upgrade to her equipment as her Sky Box/Remote is over five years old and was told no options were available.

lufcgirl

Jox wrote: »

Does she watch the Sky channels or maybe Freeview would do?

She does watch them yes, the Movie Channels are her source of entertainment. It's not the Sky channels we are bothered about, it's £33.45 per month and that's perfectly acceptable for her it's more the broadband and the state of her current equipment.

She suffers from agoraphobia and it is a terrible condition for her - so all we can try and do is make her home life as comfortable as possible.

Jox

I was on Sky broadband for a year, from April 2017, no TV, just broadband and a landline I didn't use and the cost was £38 a month, and after a year they called me and offered it to me for £23 a month which was good of them!

[Deleted User]

lufcgirl wrote: »

I wouldn't say she needs unlimited broadband, she certainly doesn't need fibre. She only uses it to download programmes on the Sky Box and also for us when we are on our phones in the house.

Also, I asked them about an upgrade to her equipment as her Sky Box/Remote is over five years old and was told no options were available.

Well Sky are currently selling UL ADSL (standard) BB for £18 a month plus a £50 reward card so definitely try the Messenger option.

I've just got them to upgrade me to a Sky Q 1TB box for £20 with no change to my TV contract so it's certainly possible. My BB is with NowTV for 38MB UL fibre at £20 a month so she's paying way too much.

lufcgirl

I've tried to contact them on Facebook - no reply and now their live chat is permanently saying busy.

I'm quite reticent to call them again as they were so unhelpful and didn't care whether or not we left, but it staggers me new customers get a deal for £18 per month and charging a current customer nearly double.

Carrot007

lufcgirl wrote: »

but it staggers me new customers get a deal for £18 per month and charging a current customer nearly double.

Maybe read that again. You got it wrong!

macman

Have you spoken to retentions, or just to first tier customer service? Only the former can do the decent deals, so call again and this time say you want to give 30 days notice.