Company refusing to escalate complaint

Loubell123

So if not the trading standard or the Ombudsman who do you go to?

[Deleted User]

Loubell123 wrote: »

So if not the trading standard or the Ombudsman who do you go to?

Your only option is a legal professional.

I doubt you'd win in court, however.

Carrot007

Loubell123 wrote: »

So if not the trading standard or the Ombudsman who do you go to?

Your only option is small claims.

Loubell123

well in order to put this right, it is going to cost me around £800, so is it worth it?

bigisi

Loubell123 wrote: »

well in order to put this right, it is going to cost me around £800, so is it worth it?

How do we know?

eddddy

Loubell123 wrote: »

So if not the trading standard or the Ombudsman who do you go to?

Briefly...

You would make a claim in the small claims court for 'breach of contract' - because the paint is 'not fit for purpose'.

You can include 'consequential losses' in your claim - i.e. the cost of redecoration.

(The Consumer Rights Act adds an implied term to a contract that any goods must be 'fit for purpose'.)

DCFC79

Loubell123 wrote: »

well in order to put this right, it is going to cost me around £800, so is it worth it?

That is for you to decide.

[Deleted User]

eddddy wrote: »

The Consumer Rights Act adds an implied term to a contract that any goods must be 'fit for purpose'.

Valspar will doubtless argue that previous odour issues have been eradicated in 2018 and that their offer was goodwill rather than an admission of liability.

Personally, I'd accept the goodwill refund.

verityboo

eddddy wrote: »

Briefly...

You would make a claim in the small claims court for 'breach of contract' - because the paint is 'not fit for purpose'.

You can include 'consequential losses' in your claim - i.e. the cost of redecoration.

(The Consumer Rights Act adds an implied term to a contract that any goods must be 'fit for purpose'.)

And the contract is with who you bought the paint from so B&Q?

Loubell123

This is the other side of it, B&Q state that they will always pass on the complaint to Valspar, even though I have told them the contract is with them. So it all just goes round in circles.