Final Energy Bill Query

srisport

Hi all,

As of the 9th September our energy supplier changed from EDF too Eversmart. on the 10th i took our actual meter readings (i do this once per month on the 10th of each month) and passed these onto Eversmart. I received our final bill from EDF but they had estimated our usage rather than using the actual readings i passed onto Eversmart.

I queried this with EDF who said i should speak to Eversmart as the account is now closed. After speaking with Eversmart and providing them with the estimated final readings from EDF; they inform me that because the differences between the two figures is less than 250 units then EDF would reject any differences and not re-adjust the bill to suit.

Instead Eversmart would only start billing me from the final readings estimated by EDF and not the actual readings i gave them on the 10th.

Is this standard practice with all Energy Suppliers?

Im a bit miffed if it is because we have basically paid for energy which we haven't yet used and I've paid at EDF's rate instead of Eversmart which is more expensive.

Advise and guidance much appreciated.

Regards.

PixelPound

You would need to talk to eversmart to confirm what figures they sent. I had a similar situation and told its industry standard to use estimates if your figures were too low - called DC reading. In my case my old supplier was cheaper so its fine (fix was ending). They have a tolerance limit, which means they won't change it. You would need to get Eversmart to send your actual figures to EDF.

System

srisport wrote: »

Hi all,

As of the 9th September our energy supplier changed from EDF too Eversmart. on the 10th i took our actual meter readings (i do this once per month on the 10th of each month) and passed these onto Eversmart. I received our final bill from EDF but they had estimated our usage rather than using the actual readings i passed onto Eversmart.

I queried this with EDF who said i should speak to Eversmart as the account is now closed. After speaking with Eversmart and providing them with the estimated final readings from EDF; they inform me that because the differences between the two figures is less than 250 units then EDF would reject any differences and not re-adjust the bill to suit.

Instead Eversmart would only start billing me from the final readings estimated by EDF and not the actual readings i gave them on the 10th.

Is this standard practice with all Energy Suppliers?

Im a bit miffed if it is because we have basically paid for energy which we haven't yet used and I've paid at EDF's rate instead of Eversmart which is more expensive.

Advise and guidance much appreciated.

Regards.

Have a read of the following link:

https://octopus.energy/blog/secret-life-opening-meter-reading/

The gaining supplier is correct. Disputes can only be raised if the difference between the independently industry-verified readings is sufficiently high. If the difference is more than 1200 kWh for gas, or 250 kWh for electricity, then a dispute can be raised; if the difference is within these values, the readings are deemed to be accurate, and the dispute cannot be raised. These are the values set by OFGEM, to regulate disputes.

We all cry foul without understanding that there is no question of paying for the energy twice. Yes, you may pay one supplier more than it is morally entitled to but the difference is negligible. For example, I had a delayed switch a couple of years ago and I ended up paying E.oN for just under 1200kWhs of gas. I only paid my new supplier (Ovo) the daily standing charge until my meter passed the opening reading about 3 months later (it was over a summer). The difference in cost was about £2.

So why don't they just accept my readings? The truth is that some consumers cannot be bothered to read their meters (or can't); some misread their meters, and as advocated on this forum from time to time, some consumers just lie if they think that they can make a £s by doing so.

The_Big_Bamboo

Hengus wrote: »

Have a read of the following link:

https://octopus.energy/blog/secret-life-opening-meter-reading/

The gaining supplier is correct. Disputes can only be raised if the difference between the independently industry-verified readings is sufficiently high. If the difference is more than 1200 kWh for gas, or 250 kWh for electricity, then a dispute can be raised; if the difference is within these values, the readings are deemed to be accurate, and the dispute cannot be raised. These are the values set by OFGEM, to regulate disputes.

We all cry foul without understanding that there is no question of paying for the energy twice. Yes, you may pay one supplier more than it is morally entitled to but the difference is negligible. For example, I had a delayed switch a couple of years ago and I ended up paying E.oN for just under 1200kWhs of gas. I only paid my new supplier (Ovo) the daily standing charge until my meter passed the opening reading about 3 months later (it was over a summer). The difference in cost was about £2.

So why don't they just accept my readings? The truth is that some consumers cannot be bothered to read their meters (or can't); some misread their meters, and as advocated on this forum from time to time, some consumers just lie if they think that they can make a £s by doing so.

Thanks for that interesting link Hengus.:)

It’s six weeks since I changed supplier from Avro to Yorkshire Energy and I’m still awaiting my final bill from Avro;...and obviously I won’t get my (substantial!) credit returned to me until they’ve prepared my final bill.

I provided Yorks.Energy with my opening gas/leccy reads. My initial leccy reading appeared on Yorks.Energy’s website as ‘industry verified’ after just a few days. However, my initial gas reading still isn’t on the Yorks.Energy website as it presumably still hasn’t been ‘industry verified’.

Any idea if these independent meter validation company’s (as mentioned in your linked article) validate both gas & leccy at the same time?... or are the gas/leccy readings assessed by different validation companies?

Seems a bit odd that my leccy reading was validated within a couple of days but my gas reading is still pending,...6 weeks later! :doh:

molerat

Are you with an IGT as that can throw an extra spanner in the works ?

The_Big_Bamboo

molerat wrote: »

Are you with an IGT as that can throw an extra spanner in the works ?

I live in Cheshire and my gas transporter is Cadent Gas Ltd, so it’s not a little IGT;...I certainly didn’t have a similar delay when I changed from Br.Gas(dual-fuel) to Avro (dual fuel) in 2017.

srisport

Hengus wrote: »

Have a read of the following link:

https://octopus.energy/blog/secret-life-opening-meter-reading/

The gaining supplier is correct. Disputes can only be raised if the difference between the independently industry-verified readings is sufficiently high. If the difference is more than 1200 kWh for gas, or 250 kWh for electricity, then a dispute can be raised; if the difference is within these values, the readings are deemed to be accurate, and the dispute cannot be raised. These are the values set by OFGEM, to regulate disputes.

We all cry foul without understanding that there is no question of paying for the energy twice. Yes, you may pay one supplier more than it is morally entitled to but the difference is negligible. For example, I had a delayed switch a couple of years ago and I ended up paying E.oN for just under 1200kWhs of gas. I only paid my new supplier (Ovo) the daily standing charge until my meter passed the opening reading about 3 months later (it was over a summer). The difference in cost was about £2.

So why don't they just accept my readings? The truth is that some consumers cannot be bothered to read their meters (or can't); some misread their meters, and as advocated on this forum from time to time, some consumers just lie if they think that they can make a £s by doing so.

Thank you very much for your detail explanation including the link posted, was an interesting read.

Do we think that the introduction of smart meters (in particularly the version 2 smart meters) will mean that one day this estimation malarky will no longer be acceptable as industry standard. I mean it sounds stupid that an industry such as energy still needs to estimate things when technology is so advanced now that i can't even take a dump in my own toilet without someone knowing about it :rotfl:

Regards.

System

Where there is an IGT involved, the verification process can take a bit longer. Cadent though is not an IGT. The 6 weeks is not from the date of the application to switch: the clock starts ticking from the actual date of the transfer of supply.

If you have any issues on a switch, then you should contact the gaining supplier as it has the Licence responsibility to manage all aspects of a transfer of supply.