Samsung Galaxy A3 - Internet may not be Available

indie

Hi,

I've had my Samsung Galaxy A3 for about 8 months and a couple of days ago my phone had problems getting internet through the wifi. I keep getting "Internet may not be available" even though all devices in the house are not having trouble.

I have tried:

1. 1 Turning Wifi off and on
2. 2 Turning phone off and on
3. 3 Rest network settings
4. 4 Reboot phone from Recovery mode
5. 5 Factory Reset
6. 6 Turned Router off and on

Still my phone (and only my phone) shows the "Internet may not be available" message

Any advice please?

wongataa

Is this connected to Wi-Fi or mobile internet?

Farway

Does it say the same in other houses / locations, or is it just your house?

parking_question_chap

First thing is to identify where the problem lies.


Go to a friends house and try to connect to their wifi.

indie

It is conected to a wi-fi
It is just in our house

It fluctuates, between working and not working now. It started to work late last night and then it wouldn't connect this morning.

flashg67

Not saying you don't have a fault, but my LG does that sometimes and switches to 4g automatically (there's a setting to enable/disable this function). My phone is usually on my desk (at home) a fair way from the router but my printer & tablet still work fine in the same location, but it seems the phone 'likes' a stronger connection so decides to put up the message and switch to mobile internet. when I reconnect to wi-fi it can then be fine for days

indie

Thanks for your answer, it does have a stronger signal near the router. It is working better now,so time will tell.

Emily_Baker

Here are 4 solutions for your reference.

1. Restart your Samsung Galaxy A3 and reconnect Wi-fi on it
2. Forget the Wi-fi you are connecting
3. Check out the router
4. Reset Network Settings on Samsung Galaxy A3

Ceciclia_Garcia

In general, the issue that Samsung Galaxy A3 fails to connect to Wi-fi is caused by several main reasons. These reasons are:
Software error/bugs. It is possible that the operating system you are using is too old and you need to update your software. A software update can fix the bugs in the previous system normally.
Poor Wi-fi Signal. Sometimes the signal of Wi-fi might be too weak to be detected or used. So you can change your position to receive the Wi-fi or check the speed of the connected network.
The router does not work well. The Wi-fi on mobile phone comes from router so it won't be able to work well when the router goes wrong. Thus, just check the status of router at first.