Well done Asda

andygb

I popped into my local Asda today for a few groceries. I got everything I wanted, so paid at the self service tills. I bought 3 x red peppers @ 50p each, and they scanned at 55p each. So, I finished scanning the other items, paid and then double checked the price.
I went over to customer services and politely explained. The lady was very helpful and reimbursed me 15p. I said "thanks very much" and she said, "do you want a gift card".
She then gave me a £2 gift voucher to use the next time I shop there.
Apparently they now do this for any customer who is overcharged.
I call that excellent, friendly service.


WELL DONE ASDA!

LABMAN

andygb wrote: »

I popped into my local Asda today for a few groceries. I got everything I wanted, so paid at the self service tills. I bought 3 x red peppers @ 50p each, and they scanned at 55p each. So, I finished scanning the other items, paid and then double checked the price.
I went over to customer services and politely explained. The lady was very helpful and reimbursed me 15p. I said "thanks very much" and she said, "do you want a gift card".
She then gave me a £2 gift voucher to use the next time I shop there.
Apparently they now do this for any customer who is overcharged.
I call that excellent, friendly service.


WELL DONE ASDA!

It's been there policy to do that for a very long time.

comeandgo

That's decent of them. I was overcharged in M &S yesterday. Just got the overcharge part back and a sorry, did think their policy would be better than Asda,s.

stripeyfox

Tesco do (or at least used to) refund double the difference of an overcharge. But I guess that can be exploited by people who latch on to a price error, so the ASDA solution seems reasonable to all parties.

Farway

LABMAN wrote: »

It's been there policy to do that for a very long time.

You're right, but I've sometimes had to "remind" the assistant of the company policy

Wheres_My_Cashback

The £2 gift card has been policy for a number of years, but as mentioned above some staff need reminding, others have never been informed.

There is also a different gift card policy at A for out of date products.

Tesco DTD is stll valid, it's on their customer charter.