Strange problem in O2 bill

ramesheuk

Hi friends,

I take a new connection from O2. I ordered this through e2save.com. And o2 dispatched it on 1st november. But I received it on 2nd November morning. I insert that new sim on 3rd November night at 10.30 pm.

Today (5th November), for the first time I logged into my online o2 accout. I shocked by seeing my online calls history. It is showing 2 calls which dated 2nd November afternoon. I just wondered how the calls made from my sim without insert it into a mobile and even without open the sim pack also. And even O2 charged a small amount for these two calls.

I send a mail to O2 customer service about this and waiting for their reply. I just want to share this with you people.

Thanks.

harveybobbles

Well O2 sent me a letter on October 31st advising me that my phone service will be restricted as I'm in arrears by £19.20...
So I contacted them as my online statement said the same and that I need to "take immidiate action..."

So I asked them why and how can I be in arrears by £19.20 on the 31st of October when my bill isn't due til November 5th..........

They said it's a computer fault as 02 had credited my account £72 for mis selling an insurance product to me, and as a result, they barred me from making calls lol!

Tits!

ramesheuk

Hi,

I got reply from them saying some one may called from my mobile. But really I don't understand how some one call from my mobile without opening the original sim pack from the cover (Because I only opened it on 3rd November night at 10.30). Any how, they give my cash back to me.

Thanks