Britannia PCN followed by DRP

CM1995

Hi,
I am aware that this has been asked many many times and I have read through the newbies section over and over but am still struggling with what I should do.
In June I was issued with a letter from Britannia saying that the driver had failed to make valid payment, however there is proof of money being taken out to pay for parking. The only thing is in this car park you pay when you get back but as the driver wasn't aware it wouldn't say how long the car was parked it was was 11 minutes out (ticket machine didn't say this and still let it be paid after putting in the registration) ignored the letters from Britannia and have just received one from DRP which was planning to also ignore, but now starting to panic and debating whether to pay it just to be done with the stress! Although I know it was paid to them even if it was the wrong amount, sorry for the long winded message. Just wondering if anyone had any advice as I'm going mad! Thanks.

Quentin

You will have seen from the FAQ you are now in the debt collectors stage

After (wrongly!,) Ignoring initially you now carry on ignoring everything except court correspondence or a lbcca

No-one here's going to advise you to pay!

If you get court action then come back at that time for advice on how to defend this

Throughout here you are advised never to reveal who was driving

You need to edit your post to remove details of who was driving

beamerguy

CM1995 wrote: »

Hi,
I am aware that this has been asked many many times and I have read through the newbies section over and over but am still struggling with what I should do.
In June I was issued with a letter from Britannia saying that I had failed to make valid payment, however in have proof of money being taken out of my bank to pay for parking. The only thing is in this car park you pay when you get back but as no one was aware it wouldn't tell say how long the car was parked it was was 11 minutes out (ticket machine didn't say this and still let it be paid after putting in the registration) I have ignored the letters from Britannia and have just received one from DRP which I was planning to ignore, but I am now starting to panic and debating whether to pay it just to be done with the stress! Although I know it was paid to them even if it was the wrong amount, sorry for the long winded message. Just wondering if anyone had any advice as I'm going mad! Thanks.

DRP ..... retards and money scammers to totally ignore

Don't go mad, IGNORE THE POWERLESS DRP
DO NOT PAY DRP -- DO NOT CONTACT THEM
LET DRP WASTE THEIR TIME

https://forums.moneysavingexpert.com/discussion/5859454/debt-collectors-drp-zzps-what-they-dont-want-you-to-know&highlight=debt+collectors+drp

Coupon-mad

You didn't pay the wrong amount.

11 minutes is within a reasonable grace period by anyone's standards and the BPA CoP says the time to leave must be 'at least' ten minutes...and the time it took you to drive in at the start and read the signs & pay is in addition, an 'observation period'.

Are you saying the set up is:

- ANPR cameras secretly timing arrival and exit

- people pay AT THE END, as the norm, but Britannia do not bother to tell a driver from their ANPR data, how long the car was there, and how much is due?

If so, I would suggest a formal complaint to the ICO, after complaining to Britannia's Data Protection Officer - B's website might have a privacy page giving the contact details for any data misuse concerns.

Make a complaint to Britannia FIRST (NOT AN APPEAL) about this excessive use of ANPR, and ask them to show their internal notices and justification for operating a scam whereby the data Britannia hold (arrival time) is not displayed at the machine, and how they think this 'misleading omission'* does not fall foul of the data protection principles and the CPUTRs.

Also ask for the data held (arrival/exit time from ANPR and the PDT machine time and how long was paid for, and the exact minute/second they deem that expired). And ask them to revisit the grace periods section of the BPA CoP before supplying this to you, and to cancel the PCN if the DPO finds and agrees that the data has been used 'unfairly or excessively'.

Then when they come back with a load of crap, use it to complain to the ICO, concentrating on the excessive use of surveillance cameras without the data collected being made available to drivers who are having to guess their total stay, which is a misleading omission under the CPUTRS and unjustified under the GDPR, given the data (entry time of every car) is readily available.


*use that exact phrase.

Quentin

Your OP needs more editing to remove details of who was driving

Use the third party as in "the driver" did this / "the keeper did that etc

CM1995

Coupon-mad wrote: »

You didn't pay the wrong amount.

11 minutes is within a reasonable grace period by anyone's standards and the BPA CoP says the time to leave must be 'at least' ten minutes...and the time it took you to drive in at the start and read the signs & pay is in addition, an 'observation period'.

Are you saying the set up is:

- ANPR cameras secretly timing arrival and exit

- people pay AT THE END, as the norm, but Britannia do not bother to tell a driver from their ANPR data, how long the car was there, and how much is due?

If so, I would suggest a formal complaint to the ICO, after complaining to Britannia's Data Protection Officer - B' website might have a privacy page giving the contact details for any data misuse concerns.

Make a complaint to Britannia FIRST (NOT AN APPEAL) about this excessive use of ANPR, and ask them to show their internal notices and justification for operating a scam whereby the data Britannia hold (arrival time) is not displayed at the machine, and how they think this 'misleading omission'* does not fall foul of the data protection principles and the CPUTRs.

Also ask for the data held (arrival/exit time from ANPR and the PDT machine time and how long was paid for, and the exact minute/second they deem that expired. And ask them to revisit the grace periods section of the BPA CoP before supplying this to you, and to cancel the PCN if the DPO finds and agrees that the data has been used 'unfairly or excessively'.

Then when they come back with a load of crap, use it to complain to the ICO, concentrating on the excessive use of surveillance cameras without the data collected being made available to drivers who are having to guess their total stay, which is a misleading omission under the CPUTRS and unjustified under the GDPR, given the data (entry time of every car) is readily available.


*use that exact phrase.

Thanks so much for your reply! Yes that is correct, they attached pictures of the car entering and leaving but when the registration was put in to pay there was no information how much was due or how long the car had been there, so it was just guess work, which then lead to the ticket saying it hadn’t been paid.

I will make sure I do this then and email them! Thanks for all your help

fisherjim

CM1995 wrote: »

Thanks so much for your reply! Yes that is correct, they attached pictures of the car entering and leaving but when the registration was put in to pay there was no information how much was due or how long the car had been there, so it was just guess work, which then lead to the ticket saying it hadn’t been paid.

I will make sure I do this then and email them! Thanks for all your help

And they don't like it when you call them scammers, this looks like a perfect example of one to me!

CM1995

Hi,
So I emailed Britannia about this and they are now saying that they have no record of any payment linked to the registration and that the driver failed to enter the full and correct vehicle registration number. However, the money was still taken out of the account which I have proof of, and the driver entered the registration and was still able to pay the amount without being told the registration was incorrect at the time,so I don’t understand how it can be wrong? I am fully expecting more letters from Debt Recovery agencies but worrying that if this goes further I am going to have no clue what to do!

Coupon-mad

they are now saying that they have no record of any payment linked to the registration and that the driver failed to enter the full and correct vehicle registration number.

same as all the other threads you will find when you search the forum for:

RECTIFICATION NOTICE INACCURATE VRN

...and you then copy what everyone else does - do a Rectification Notice (I've written some examples on Britannia threads, you will find!) to their Data Protection Officer, who I hope is the person you wrote to before, like we told you to, not just a random email/appeal.

Everything on here has been done before, it's all about searching the forum.

onlyfoolsandparking

CM1995 wrote: »

Hi,
So I emailed Britannia about this and they are now saying that they have no record of any payment linked to the registration and that the driver failed to enter the full and correct vehicle registration number. However, the money was still taken out of the account which I have proof of, and the driver entered the registration and was still able to pay the amount without being told the registration was incorrect at the time,so I don’t understand how it can be wrong? I am fully expecting more letters from Debt Recovery agencies but worrying that if this goes further I am going to have no clue what to do!

And that's why your here so people, very experienced people can GIVE!! you the clues.


Please don't worry about powerless sewer rat debt collectors, they cant do anything apart from send you paper with big scary red writing on which you then read, laugh and file.


Getting a PCN and fighting back is a process, a step by step process that if you follow the advice give freely on here you really cant go wrong.


I am still dealing with my PCN 7 months on, I've had all the scary debt letters they all came exactly as the regulars told me they would, I'm still in the ignore stage until they send me a LBA/LBCCC and I patiently read many threads on here and sometimes post a little advice to others on what steps to take, it's all a big game and one that although I'd prefer not to be in it I am in it and I'll play it the best way I can.

CM1995

Coupon-mad wrote: »

same as all the other threads you will find when you search the forum for:

RECTIFICATION NOTICE INACCURATE VRN

...and you then copy what everyone else does - do a Rectification Notice (I've written some examples on Britannia threads, you will find!) to their Data Protection Officer, who I hope is the person you wrote to before, like we told you to, not just a random email/appeal.

Everything on here has been done before, it's all about searching the forum.

I have just been reading some of your examples on other threads so I will have another look and draft one out, thanks for your quick reply!