Ford to refund 'engine fail' EcoBoost customers

jaybeetoo

https://www.bbc.co.uk/news/uk-england-45628325#

hollie.weimeraner

jaybeetoo wrote: »

https://www.bbc.co.uk/news/uk-england-45628325#

I'll believe that when there is evidence as they have been denying the issue for years. Oh and what about everyone's out of pocket expenses like car hire or loss of earnings, or in a few cases where people with relatives in hospital have been unable to get to hospital to see them (some of them with terminal illness)

agrinnall

hollie.weimeraner wrote: »

I'll believe that when there is evidence as they have been denying the issue for years. Oh and what about everyone's out of pocket expenses like car hire or loss of earnings, or in a few cases where people with relatives in hospital have been unable to get to hospital to see them (some of them with terminal illness)

The boss of Ford UK was on BBC Breakfast this morning to say that they will pay the cost of repair for anyone who has had an issue but hasn't already been fully repaid, so he'll find it difficult to wriggle out of that. The consequential losses may be a trickier win, and it may take court action (or the threat of it) to get anywhere).


Anyway, it seems like good news that the campaign has achieved what it has, so congratulations to the people who started and maintained it. Having said that, if the figures given this morning can be believed the number of 1.0 Ecoboost cars in the UK where engine failure has been a possibility during the last 3 years has been 1,760 (44,000 cars, 96% had a fix applied from 2015, 4% didn't), so out of a total of 600,000 UK cars it is a fairly small number as I have previously said (although obviously not a small problem to those it affects).

hollie.weimeraner

agrinnall wrote: »

Anyway, it seems like good news that the campaign has achieved what it has, so congratulations to the people who started and maintained it. Having said that, if the figures given this morning can be believed the number of 1.0 Ecoboost cars in the UK where engine failure has been a possibility during the last 3 years has been 1,760 (44,000 cars, 96% had a fix applied from 2015, 4% didn't), so out of a total of 600,000 UK cars it is a fairly small number as I have previously said (although obviously not a small problem to those it affects).

There are over 1200 alone on the FB group so I think they are being conservative with the figures. They also have had issues where engines have been on back order so having seen their responses to some of the people affected I (and probably many others) believe that Ford are speaking with a forked tongue, but at least the fault has now been acknowledged.

owen_money

I hope they all get a decent compensation payout, here is just one story from the BBC website............................

"There were no warning lights, there was no indication, the power just, as my foot was on the accelerator, I could just feel there was nothing left," she said.

"It was the most frightening experience of my life because you just feel completely powerless."

Poor woman, most frightening experience of her life, must be worth a few quid surely?

I do feel very sorry for all concerned, however remember the 'The Bitterness of Poor Quality Remains Long After the Sweetness of Low Price is Forgotten'.

If they'd only spent a bit more on a quality brand, although with a good payout they could maybe buy a VW or Zafira, what could possibly go wrong there??

hollie.weimeraner

owen_money wrote: »

I hope they all get a decent compensation payout, here is just one story from the BBC website............................

"There were no warning lights, there was no indication, the power just, as my foot was on the accelerator, I could just feel there was nothing left," she said.

"It was the most frightening experience of my life because you just feel completely powerless."

Poor woman, most frightening experience of her life, must be worth a few quid surely?

Try losing power on a Motorway in the 3rd lane at 70mph or even in lane one of one of the new managed motorways with a 40 ton HGV following you and I'm sure your bowels would feel like they wanted to discharge rather rapidly!

Stoke

owen_money wrote: »

I hope they all get a decent compensation payout, here is just one story from the BBC website............................

"There were no warning lights, there was no indication, the power just, as my foot was on the accelerator, I could just feel there was nothing left," she said.

"It was the most frightening experience of my life because you just feel completely powerless."

Poor woman, most frightening experience of her life, must be worth a few quid surely?

I do feel very sorry for all concerned, however remember the 'The Bitterness of Poor Quality Remains Long After the Sweetness of Low Price is Forgotten'.

If they'd only spent a bit more on a quality brand, although with a good payout they could maybe buy a VW or Zafira, what could possibly go wrong there??

I wouldn't touch a Vauxhall personally, but nothing wrong with VW's really..... especially the older ones.

Cash-Strapped.T32

hollie.weimeraner wrote: »

Try losing power on a Motorway in the 3rd lane at 70mph or even in lane one of one of the new managed motorways with a 40 ton HGV following you and I'm sure your bowels would feel like they wanted to discharge rather rapidly!

I've had exactly that experience in the past, albeit on a bike rather than a car - so I can totally sympathyise! :eek:
Having to time your dive over 3 lanes (like a real-life game of frogger) as you feel the vehicle slowing beneath you & the people around you start passing you - having to make the dirve before you lose too much speead but having to wait for a gap that covers all three lanes at once - yeah it's not a nice place to be..

Arklight

owen_money wrote: »

I hope they all get a decent compensation payout, here is just one story from the BBC website............................

"There were no warning lights, there was no indication, the power just, as my foot was on the accelerator, I could just feel there was nothing left," she said.

"It was the most frightening experience of my life because you just feel completely powerless."

Poor woman, most frightening experience of her life, must be worth a few quid surely?

I do feel very sorry for all concerned, however remember the 'The Bitterness of Poor Quality Remains Long After the Sweetness of Low Price is Forgotten'.

If they'd only spent a bit more on a quality brand, although with a good payout they could maybe buy a VW or Zafira, what could possibly go wrong there??

Brilliant!

To be fair the new Focuses do at least feel a bit more solid than their predecessors. They don't have quite that tinny door close feel. I've had a lot of Ford hire cars with little bits of the interior loose or broken off though, and the steering column control stalks always feel like theyre about to snap off in my hand. Doesn't inspire confidence.

Ford does a brilliant job of marketing Ford to the motoring press though. Look at this gushing review of the new Focus:

https://www.autoexpress.co.uk/ford/focus/104441/new-ford-focus-2018-review

In order to get the variant of the Focus that apparently deserves the repeated and unreserved fawning of these car journos (breathless from their all expenses paid promo weekends) you'd have to be laying down nearly £30k.

The average Joe Blow will read that then go out and buy a slow, uneconomical hatch-back which doesn't even have the same suspension as the high spec model, let along engine or trim.

TickersPlaysPop

Here is a response to the Ford EcoBoost Statement they made 1 Oct 2018....

Rather than me paraphrase it is best if you read this in full...

"Ford Motor Company has today released a statement in response to the Facebook and media campaign relating to safety issues with its EcoBoost engines.

Darren Smith, Partner at law firm Roscoe Reid which is representing hundreds of EcoBoost clients, has outlined his reasons why Ford’s statement does not address all of the issues or make an adequate offer of compensation to customers:

“We at Roscoe Reid do not believe that Ford’s actions are either something new nor do they really address the scale of the problem. There are more than 3,000 members of the Ford EcoBoost Nightmare Facebook group with over 1,250 vehicle registrations, many of them for post-2013 vehicles to which Ford’s offer does not apply.

“The offer to pay 100% of the repair costs does not seem to take into account the cost to a victim for inconvenience while their car is off the road, concerns about using the car even if it has been repaired, or that in some cases, customers have lost the entire value of the vehicle because they were unable to pay towards the costs of the repairs Ford refused to fund. In other cases, customers have had to sell their car at a loss when repayment of motor finance costs is taken into account.

“Many of these customers should also be compensated for the stress and inconvenience caused due to Ford’s intransigence in the face of hundreds of driver complaints. We have heard many comments since Ford made this offer and fully agree and understand why people with these cars are still so angry about the attitude and poor customer care they have shown in this matter.”

If you have suffered an EcoBoost engine failure, please join the campaign for full compensation and not just the refund of repair costs at http://www.roscoereid.com/ford-ecoboost-engines/ "

So please everybody carefully consider how you deal with Ford... they are trying to get people to accept it as a FINAL SETTLEMENT so you will have no case for the full compensation you are due. So they are using this as a way to limit their liabilities.

oldagetraveller

Ford are not renowned for their customer after sales "service" in Australia either. They denied any problems with the Power Sh-t transmission for long enough. https://www.youtube.com/watch?v=eUvSWce6ZA4