HELP.....Mobile hacked

PompeyPete

Also posted on the Techie Forum.

A friend is currently on holiday in Tenerife, and has just messaged me to say her phone made 10 calls during the night, and her phone needs recharging.

She reckons it might be linked to a Leone Lewis music track she downloaded.

What should she do?

Thanks in advance.....PP

Jon_01

More info... How has she downloaded a track and from where?
Where are the calls made to?

Is she sure it's made 10 calls, or is that just the way the billing looks, one long call can sometimes be billed in sections.

elsien

Who are the calls being made to?
Can she contact the network provider?

PompeyPete

Thanks for the quick replies. I'll ask her.

PompeyPete

She's come back with.....

"Calls made to Several places, both mobiles and land lines. I haven’t looked at the bill, they’re all in the call history.

The provider is Tesco using o2. I buy my music direct from apple"

Grateful for any further advice.....PP

Jon_01

I can't imagine that anything bought from Apple direct would have malware in it.

If the phone had been cloned then the calls wouldn't show up in her log, so it's not that.

I guess the calls aren't to anyone in her phone book? Are the landline calls to Tenerife or elsewhere? (what are the dialing codes?).

Has she lent her phone to anyone while she's been there to make a call?

She could call Tesco and see if they have her unbilled showing yet? It can take up to 24 hours for roaming to show depending on the network your using, so it might not be on their system yet.

A remote possibility: If she had her bluetooth on and discoverable and it was an old phone there's a (very) slight chance someone might have connected to it to make calls, but they would have needed to be very close to her!

PompeyPete

Jon.....Very grateful for all that, you're a star.

I'll pass the info on.

PompeyPete

She's said this....

This phone is synced to my iPad and I had a message fro what I thought was Google yesterday telling me I had won a phone if I answer 3 questions correctly and I did! I’m wondering if that’s how they got in

Ouch!

PompeyPete

Reply to Jon [#6]...

Great info thank you but none of those things and the calls were from my phone book......Lancaster, Preston etc even the vet in Tarleton, and he’s been dead for 10 years. I would have got a shock if he rang me back!

Jon_01

PompeyPete wrote: »

She's said this....

This phone is synced to my iPad and I had a message fro what I thought was Google yesterday telling me I had won a phone if I answer 3 questions correctly and I did! I’m wondering if that’s how they got in

Ouch!

From what I understand, (and things might have changed), you can't hack an iWhatever unless it's jailbroken? I'm sure someone will correct me if I'm wrong there.

It is a worry though... If it was a pop up ask her what site she was on. If it was an email, then I don't know. Might be an idea to ask on an Apple forum, they'd have more info on what the hacker can do now??

Jon_01

PompeyPete wrote: »

Reply to Jon [#6]...

Great info thank you but none of those things and the calls were from my phone book......Lancaster, Preston etc even the vet in Tarleton, and he’s been dead for 10 years. I would have got a shock if he rang me back!

I have a very vague memory of iPhone making random calls from their phone book.... But I can't recall in what context...
I'd try that question on an Apple forum, they'd know. Or even XDA, I think they have an Apple section...


EDIT: This maybe?
https://discussions.apple.com/thread/7837818