Countrywide Assured not on list of companies on PPI reclaiming tool

jon1974
jon1974 Posts: 3 Newbie
in Reclaim PPI & other insurance
I am trying to use the PPI reclaiming tool but can't even seem to get started as Countrywide Assured (who I have a home protection plan with) is not on the list of companies. Any suggestions of what to do would be welcome.

Thanks

Jon
«1

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    There you go.

    https://www.countrywideassured.co.uk

    Never use Resolver when you can go direct
  • dunstonh
    dunstonh Posts: 119,203 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I am trying to use the PPI reclaiming tool but can't even seem to get started as Countrywide Assured (who I have a home protection plan with) is not on the list of companies. Any suggestions of what to do would be welcome.

    They wouldnt be.

    Also, are you sure it is PPI and not life assurance?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Nasqueron
    Nasqueron Posts: 10,465 Forumite
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
    Home protection plan?


    Life assurance? PHI? Critical illness? Home insurance?


    Establish what you have before complaining you were miss-sold PPI

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • jon1974
    jon1974 Posts: 3 Newbie
    Home protection plan?


    Life assurance? PHI? Critical illness? Home insurance?


    Establish what you have before complaining you were miss-sold PPI

    @Nasqueron I wasn't complaining, just asking a simple question...

    Thanks for the rant anyway..
  • dunstonh
    dunstonh Posts: 119,203 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    @Nasqueron I wasn't complaining, just asking a simple question...

    That doesnt make any sense.

    You asked why you could not find Countrywide assured on Resolver. Resolver is a complaints tool for putting in complaints against firms.

    So, what are you using Resolver for if you are not trying to raise a complaint?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • jon1974
    jon1974 Posts: 3 Newbie
    So, what are you using Resolver for if you are not trying to raise a complaint?

    Whilst using a complaints firm Resolver it is a PPI claiming tool. I'm not complaining about anything, just looking to make a claim using the procedure MSM has recommended.
  • antrobus
    antrobus Posts: 17,386 Forumite
    jon1974 wrote: »
    Whilst using a complaints firm Resolver it is a PPI claiming tool. I'm not complaining about anything, just looking to make a claim using the procedure MSM has recommended.

    No, your are making a complaint that your PPI was miss-sold. What label Resolver sticks on itself is irrelevant. And in any case, you are better off making your complaint direct to Countrywide Assured.

    But, to repeat the previous questions; are you sure that you have PPI? Countrywide Assured ppears to be a life assurance company.
  • dunstonh
    dunstonh Posts: 119,203 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 29 September 2018 at 2:45PM
    jon1974 wrote: »
    Whilst using a complaints firm Resolver it is a PPI claiming tool. I'm not complaining about anything, just looking to make a claim using the procedure MSM has recommended.

    You are making a complaint using the FCA regulated complaints process. The complaints team at the firm handle your complaint. The response you are given follows the regulated complaints process. It will refer to your complaint and list the reasons you have given as a complaint. Just because some people refer to it as a claim, it is not. It is a complaint. You are alleging a wrongdoing. Claims is just used by marketing companies to make their service sound cosier.

    Also, making a PPI complaint on a different type of insurance is destined to fail. It is a daft thing to do. It's like going to Tesco and complaining about an apple they sold and showing them a tin of beans. Looking at another side, the Countrywide assured home protection plan seems to match the same name as a product that is not PPI.

    Also, was it Countrywide Assured that sold it to you. If it was bought via an estate agent, mortgage broker or adviser that was not an employee of Countrywide, then you wouldnt complain to countrywide. And if that was the case and it pre-dates 14th January 2005, then you have no-one to complain to as that makes it pre-regulation of those.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • -taff
    -taff Posts: 15,189 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Just to be clear about terminology


    You ake a claim when you have suffered a claimable event, such as losing your job, or suffering a critical illness etc.


    You make a complaint when you want to ask for any monies back you feel you are entitled to due to a missale.
    Non me fac calcitrare tuum culi
  • haras_nosirrah
    haras_nosirrah Posts: 2,208 Forumite
    edited 29 September 2018 at 2:45PM
    Are you sure it is not buildings and or contents? That is usually what countrywide hpp on a bank statement is.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
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