Studio Cards / Express Gifts PPI

Lorraine856

I have been pursuing a PPI claim with Studio Cards/Express Gifts via Resolver since 16th July 2018 and have several stalling responses from them. I lately received a letter through the post quoting Plevin but also saying that the Financial Conduct Authority (FCA) have recently published a consultation paper, "Guidance on Regular Premium PPI Complaints and Recurring Non disclosure of Commission". Studio say that as this paper is just a "consultation" paper, the FCA has requested that firms put on hold this type of complaint until they issue a Policy Statement, which is expected "late Autumn 2018".
Has anyone come across this as I can't find any other information about it on the internet or on MSE?
Many thanks in anticipation
Lorraine

-taff

Did you pay PPI with them? PPI was largely discontinued in 2009.

[Deleted User]

-taff wrote: »

PPI was largely discontinued in 2009.

Where does the OP mention the year 2009?

The "stalling" letters sound like a rejection of the actual complaint, but the possibility of a Plevin payout subject to forthcoming FCA guidance on the subject.

Nasqueron

Lorraine856 wrote: »

I have been pursuing a PPI claim with Studio Cards/Express Gifts via Resolver since 16th July 2018 and have several stalling responses from them. I lately received a letter through the post quoting Plevin but also saying that the Financial Conduct Authority (FCA) have recently published a consultation paper, "Guidance on Regular Premium PPI Complaints and Recurring Non disclosure of Commission". Studio say that as this paper is just a "consultation" paper, the FCA has requested that firms put on hold this type of complaint until they issue a Policy Statement, which is expected "late Autumn 2018".
Has anyone come across this as I can't find any other information about it on the internet or on MSE?
Many thanks in anticipation
Lorraine

This has been extensively covered on the web and MSE, not sure how you were unable to find anything on google. It means your complaint was rejected and they are checking to see if they need to consider a Plevin payment for commission on the PPI sale

-taff

Moneyineptitude wrote: »

Where does the OP mention the year 2009?.

They don't but the websites for these cards don't look as if they've been around for long.

Lorraine856

Hi everyone and thank you to those who replied.
I have only just started my claim (in July)...it's a new claim so haven't had anything to say it's been rejected at all. I have invoices that clearly showed PPI being charged and I sent them to Studio/Express in my first correspondence with them.
Nasqueron, I have seen the posts and information about Plevin, of course, but nothing to say that the FCA have advised that these claims be put on hold. If you have some links you can send to me that would be great!
I wonder whether to just escalate it to the Ombudsman anyway?
Many thanks all
Lorraine

[Deleted User]

Lorraine856 wrote: »

I wonder whether to just escalate it to the Ombudsman anyway?

No, because they will just send you back to the lender.

[Deleted User]

Lorraine856 wrote: »

I have only just started my claim (in July)...it's a new claim

No, three months on it's now an old complaint. The Bank has just eight weeks to respond fully and finally to your complaint. When in July did you send it? It's October next week.

Lorraine856 wrote: »

haven't had anything to say it's been rejected at all.

So what do the so-called "stalling"letters say exactly?

Lorraine856 wrote: »

I have invoices that clearly showed PPI being charged and I sent them to Studio/Express in my first correspondence with them.

Yes, the poster who mentioned the year 2009 was in error suggesting you might not have the insurance.

Lorraine856 wrote: »

I wonder whether to just escalate it to the Ombudsman anyway?

You only have that right if you are still waiting for a response more than eight weeks after your complaint was acknowledged by the Bank.

Nasqueron

Lorraine856 wrote: »

Hi everyone and thank you to those who replied.
I have only just started my claim (in July)...it's a new claim so haven't had anything to say it's been rejected at all. I have invoices that clearly showed PPI being charged and I sent them to Studio/Express in my first correspondence with them.
Nasqueron, I have seen the posts and information about Plevin, of course, but nothing to say that the FCA have advised that these claims be put on hold. If you have some links you can send to me that would be great!
I wonder whether to just escalate it to the Ombudsman anyway?
Many thanks all
Lorraine

Re-read your letter. If it specifically mentions Plevin it means your complaint was rejected. Plevin only applies to rejected complaints as a complaint that is accepted means a full refund of PPI and associated interest so Plevin doesn't need to be considered (i.e. you don't get paid twice!).


The FCA is consulting on Plevin and whether the full commission should be refunded or just the excess over 50%. If they rule the former, any Plevin complaints will get a bigger refund than the latter.

Placida

Lorraine856 wrote: »

I have been pursuing a PPI claim with Studio Cards/Express Gifts via Resolver since 16th July 2018 and have several stalling responses from them. I lately received a letter through the post quoting Plevin but also saying that the Financial Conduct Authority (FCA) have recently published a consultation paper, "Guidance on Regular Premium PPI Complaints and Recurring Non disclosure of Commission". Studio say that as this paper is just a "consultation" paper, the FCA has requested that firms put on hold this type of complaint until they issue a Policy Statement, which is expected "late Autumn 2018".
Has anyone come across this as I can't find any other information about it on the internet or on MSE?
Many thanks in anticipation
Lorraine

Here is the link to the consultation paper that your letter refers to
https://www.fca.org.uk/publications/consultation-papers/cp18-18-guidance-regular-premium-ppi-complaints-and-recurring-non-disclosure-commission
The FCA have said that firms should not reject any complaints relating to repeated commission payments on regular premium PPI policies until it comes to a final decision on its proposed new guidance. They should explain the delay to consumers making this type of complaint.
It seems you have made this type of complaint.

Placida

Nasqueron wrote: »

Re-read your letter. If it specifically mentions Plevin it means your complaint was rejected. Plevin only applies to rejected complaints as a complaint that is accepted means a full refund of PPI and associated interest so Plevin doesn't need to be considered (i.e. you don't get paid twice!).

The OP’s complaint is on hold-it hasn’t been rejected.

Nasqueron wrote: »

The FCA is consulting on Plevin and whether the full commission should be refunded or just the excess over 50%. If they rule the former, any Plevin complaints will get a bigger refund than the latter.

Why are you that stating the FCA is considering that full commission is to be refunded in the light of the Doran case decision?
Which FCA consultation and guidance are you referring to?
Wasn’t the FCA’s response to the Manchester County Court’s ruling in July “We have always said that different courts could take a different approach. However, it remains our view that our approach has been fair and appropriate,”?

The consultation paper that the OP refers to doesn’t have anything to do with the result of the Doran case.

The FCA stated in their press release that CP18/18 had “no relation to the outcome of recent court cases”

In July 2018 the FCA issued CP18/18 on proposed new guidance about the handling of certain regular PPI complaints. The guidance clarifies that firms should assess commission disclosures not only at the point of sale, but also on an ongoing basis. (RND)

The consultation closed on 4th September 2018 and the FCA stated that, if it decides to proceed, a policy statement with finalised guidance will be issued, and will be immediately implemented, in late Autumn 2018
In the meantime, the FCA said that firms should not reject any complaints relating to repeated commission payments on regular premium PPI policies until it had come to a final decision on its proposed new guidance. They should explain the delay to consumers making this type of complaint. -which is what the OP said it stated in her letter.