Nationwide, Team Viewer fraud, ombudsman

FloJo12345

Go on the FOS website you will see it mentioned many times for sanctioning banks.

FloJo12345

I'm now taking Nationwide to the FOS for refusing to assist in managing the case.
The banks pay total disregard for regulations, they're there to be ignored by sc um firms like NW (trust me i've had the last 1.5 years of dealing with them)

I will post regulations they fail to adhere to in relation to APP fraud later.

Uxb1

Well I'm still waiting for the DRN of the ombusdman's decision so we can all read on their website on the how's and why's the FOS came to the decision they did on the OP's case.

garmeg

Uxb1 said:

Well I'm still waiting for the DRN of the ombusdman's decision so we can all read on their website on the how's and why's the FOS came to the decision they did on the OP's case.

I have looked through all the decisions upheld against Nationwide since 2018 and can find nothing that matches the OP story.

https://www.financial-ombudsman.org.uk/decisions-case-studies/ombudsman-decisions

NottinghamKnight

garmeg said:

Uxb1 said:

Well I'm still waiting for the DRN of the ombusdman's decision so we can all read on their website on the how's and why's the FOS came to the decision they did on the OP's case.

I have looked through all the decisions upheld against Nationwide since 2018 and can find nothing that matches the OP story.

https://www.financial-ombudsman.org.uk/decisions-case-studies/ombudsman-decisions

Isn't that because it hasn't been upheld?

NottinghamKnight

FloJo12345 said:

Go on the FOS website you will see it mentioned many times for sanctioning banks.

It's important to understand what the BS, or indeed ISO, EN etc is. It is typically a broad statement of principles that should be followed in terms of procedures and approaches, exactly what those are and how they are applied is down to the individual institution. So the principle is the bank has to have procedures and apply those correctly and consistently, it says little about what those procedures might be.

FloJo12345

NottinghamKnight said:

FloJo12345 said:

Go on the FOS website you will see it mentioned many times for sanctioning banks.

It's important to understand what the BS, or indeed ISO, EN etc is. It is typically a broad statement of principles that should be followed in terms of procedures and approaches, exactly what those are and how they are applied is down to the individual institution. So the principle is the bank has to have procedures and apply those correctly and consistently, it says little about what those procedures might be.

All i ask is for a copy of it.

NottinghamKnight

Yes, buy a copy from BSI online shop it's £99, you will be breaching copyright otherwise.

FloJo12345

born_again said:

FloJo12345 said:

Thanks NottinghamKnight, you seem to have a personality perfectly suited for webforums, though lack the ability to ATFQ.
If i buy a book and give it to someone it is not breaching copyright.

But publishing it on the internet without permission is.

Such a thing called a private message.

garmeg

NottinghamKnight said:

garmeg said:

Uxb1 said:

Well I'm still waiting for the DRN of the ombusdman's decision so we can all read on their website on the how's and why's the FOS came to the decision they did on the OP's case.

I have looked through all the decisions upheld against Nationwide since 2018 and can find nothing that matches the OP story.

https://www.financial-ombudsman.org.uk/decisions-case-studies/ombudsman-decisions

Isn't that because it hasn't been upheld?

Couldnt find it in "not upheld" either, there are more in that category obviously.