I will never again go to Arnold Clark

NCarr

I empathize and commiserate with all those that expected more from Arnold Clark Customer Services. I trusted the Arnold Clark assurances of complete repair and have been left to foot the entire bill of their unqualified misdirection. On the basis of my experience I would NEVER contemplate another purchase from Arnold Clark nor would I trust the sales, mechanics or customer services functions of this company believing there to be an added vindictiveness when problems arose in;

1. Failing to honor a 50% off repairs voucher;
2. Seeking to charge for the storage of the defective vehicle; AND
3. Clandestinely and blatantly incorrectly claiming (when I posted a review) that I was “publicly harassing people working for their company”!!!

I am MASSIVELY DISAPPOINTED with Arnold Clark, having purchased there in expectation of integrity from a national chain. What I have described is the opposite. How would I ensure this doesn’t happen to me in the future? – I WILL NEVER BUY THERE AGAIN.

sleepymans

Did anyone recommend you to go there??
Did you do much research first?

NCarr

Thanks for your interest.

It was not that the garage was strongly recommended however, it was suggested by a friend and there was a feeling that there was security in purchasing from a national chain rather than an individual showroom. In addition, we were not familiar with the options as we are from Northern Ireland, the car was bought in Glasgow and it was subsequently examined in Manchester (as a result of changing study and work locations).

DoaM

NCarr wrote: »

the car was bought in Glasgow

Out of interest ... which dealership in Glasgow? My company car was just repaired and serviced at the AC Vauxhall place on Hamilton Road, Glasgow. (They have a Peugeot and another make's place on the same road). Other than lack of feedback - I had to keep chasing them - I've no negative feeling from using them. That's not to say I'd buy a car from them though.

NCarr

Thanks for your interest.
The car was purchased from the Glasgow Hillington Road branch.
I imagine that they can't be all bad but I certainly would not take the chance of them failing again.

loskie

most of them are bad, notoriously bad unfortunately they have an almost monopoly in Scotland and spend a huge amount on advertising thus protecting themselves from the press and negative feedback therein.

NCarr

Thanks Loskie. I believe they prioritize their public image above their desire to assist the purchasing public. They have tried to silence my experience with them which, to put it mildly, hasn't been good. Lost thousands writing off the Arnold Clark purchase and finding a replacement. They have responded much quicker to the review site comments than they ever did to provide assistance. Consequently I'm left with a really bad taste and don't imagine I could ever recommend them, EVER!!