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When Banks don't Act on FOS Findings
Comments
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https://www.thisismoney.co.uk/money/experts/article-6272671/TONY-HETHERINGTON-Computer-says-no-TSB-tech-trouble-stopped-transferring-Isa.html
Perhaps you should try the DM......:)0 -
https://www.thisismoney.co.uk/money/experts/article-6272671/TONY-HETHERINGTON-Computer-says-no-TSB-tech-trouble-stopped-transferring-Isa.html
Perhaps you should try the DM......:)
The DM or the Guardian's "Consumer Champions" are usually quite good at being bolshy with consumer complaints.urs sinserly,
~~joosy jeezus~~0 -
Finally some progress, TSB have paid the original £500 compensation recommended by the adjudicator, four weeks after the set timeline, however the following is outstanding:
1. TSB due to system issues cannot correct my address.
2. As a result of point one I cannot receive my debit card as TSB won't issue it again knowing my address is wrong.
3. TSB have failed to pay the missing interest payments despite the adjudicator recommending this.
4. TSB have failed to pay the referral bonus despite the fact all requirements were met and the adjudicator recommended this be done.
5. For the late compliance by TSB the adjudicator recommended they make an additional compensatory payment of their choice which the adjudicator would review, TSB have declined this.
I may just close this off now as I've done as well as I can expect.0 -
I may just close this off now as I've done as well as I can expect.
Then expect more?1. TSB due to system issues cannot correct my address.
Is utterly ridiculous? Does this mean that any TSB customer who moves house is doomed to have all their correspondence sent to their old address?
Complain again.0 -
Why haven't you moved banks? I would have done so a long time ago. Poor service, vote with ones feet.0
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The FOS adjudicator has asked to talk to me on Friday so we'll see what happens then.0
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Thrugelmir wrote: »Why haven't you moved banks? I would have done so a long time ago. Poor service, vote with ones feet.
I'd be surprised if that bunch of clowns could administer a switch correctly at this point.urs sinserly,
~~joosy jeezus~~0 -
JuicyJesus wrote: »Thrugelmir wrote: »Why haven't you moved banks? I would have done so a long time ago. Poor service, vote with ones feet.
I could be wrong but thought I'd read in a previous thread that OP (unsurprisingly) took the bulk of their banking business elsewhere earlier in the saga anyway?0
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