When Banks don't Act on FOS Findings

masonic

Cotta wrote: »

I'm going to request it again tomorrow, what can I realistically expect as an Ombudsman's outcome.

For one thing, the return of your money, for another an amount of compensation that isn't "quite low". Perhaps also someone who believes you when you point out lies TSB has told about their dealings with you.

Cotta

I've again requested that this go to an Ombudsman.

JuicyJesus

Cotta wrote: »

I've again requested that this go to an Ombudsman.

Good on you. Fingers crossed for a Christmas miracle......!

djpailo

Good luck with the ombudsman!

micky2phones

eskbanker wrote: »

Northern Ireland being treated differently from the UK mainland, that all sounds rather topical!

Another pathetically lame and weak response from them though, I fail to understand how (inherently non-geographical) online services could plausibly be affected by accessing them from parts of the UK that happen not to be on the mainland - it's not as if you're trying to log in from North Korea. Perhaps you might challenge them on the fact that their published eligibility for their Classic Plus account states that "You must be 18 or over and a UK resident to apply", without clarifying that some parts of the UK should either be precluded or be expected to put up with a deficient service (even by TSB standards)....

Hi, they will saying next if you are left handed its this and if you are right handed its that.

What a joke TSB are, hope its all sorted for you OP by the time i get page 11

micky2phones

Cotta wrote: »

Some movement today -

- TSB's phone lines were down this morning, but I was able to get though to their call centre this afternoon and a new PIN was text to me, however I cannot use it for one week.

- TSB have offered a phone call from their IT department, however the times don't suit as it's when I am at work and I won't be able to take extended times out to troubleshoot.

Hi, ask for payment for taking time out of work to sort their problems

micky2phones

Hi, surely the 500 pounds was to sort/settle all the problems ?

This is not the case so there were/are more costs to you which TSB should pay ?

Cotta

I've had no response on my Ombudsman's request nor on my request to have the troubleshooting call with TSB listened to. Very unusual as responses are usually prompt.

Cotta

A call materialised this evening from the adjudicator, she won't be referring my case to the Ombudsman as she agrees with my complaint and is maximising the powers of her office to the full.

TSB have unfortunately continued with their untruths, inventing imaginary calls to me and indicating an incorrect timeline. I corrected the adjudicator and advised I've no confidence in TSB. The adjudicator indicated that as contractors had been contacting me it may be the reason for the problems.

The Adjudicator did say this case couldn't stay open much longer and wasn't convinced TSB could resolve my issues. Therfore I have to provide more screeenshots to the adjudicator on my issue, I also have to go through more troubleshooting with TSB. If this isn't a success my account is to be closed and a cheque will be issued to me.

Whilst this maybe unpopular I am going to pursue additional compensation.

masonic

Cotta wrote: »

A call materialised this evening from the adjudicator, she won't be referring my case to the Ombudsman as she agrees with my complaint and is maximising the powers of her office to the full.

:rotfl: well that's something I suppose. It does rather seem like there's a learning curve here.

Whilst this maybe unpopular I am going to pursue additional compensation.

I think there has only been one rather cryptic comment about the £500 being enough, but it was clear that the £500 was judged to be appropriate on the assumption the matter would be resolved long before now and the figure has subsequently been judged "quite low". I think a further sum of compensation is wholly appropriate given everything you've suffered since.