Can I Reject Used Car?

davidwood681

unholyangel wrote: »

For me, that would've raised a red flag. I'm not saying every car dealer who doesn't accept credit cards is shady but its incredibly common for the shady ones not to accept credit cards.

If you want something in writing for events that have already happened, try emailing them. Something like:

On x date we purchased a x vehicle from you and on x date we informed you there was a problem. Your mechanic has stated this is an issue with the flywheel which is a known fault with this model and we have asked for a refund but have been told we need to allow you the opportunity to repair. I believe you were going to check with the legal team and I was just wondering if there have been any further developments.

Its not conclusive but if they reply without contradicting you then you should be able to rely on it later (if you need to) that you did indeed try to reject within the 30 days.

My local BMW/Porsche dealer doesn't accept them.

I'd probably argue the complete opposite to your statement......it's actually the smaller dealers now who take them.

BusyBoy

Danny30 wrote: »

Hi all, I was hoping for some advice. My wife and I bought a 2015 seven seater from a Ford Dealership just under 2 weeks ago and we noticed a noise coming from the manual gearbox when the car is warm and moving from a stationary position. We took it to a local ford dealer to check as the one we purchased the car from was an hour drive away and they told us that they need to hear the fault before they could do anything. The first time when we were there the mechanic drove the car but couldn't hear anything so asked me to come back when I hear the noise again. I came back a few days later and he drove the car and heard the noise himself and said he pretty much knows what it is and that it likely a flywheel that is damaged and that they have to remove the gearbox to look at the flywheel first which is apparently a 4-5 hour job and then likely will have to replace it.
My wife is not happy and does not want the car now. Apparently it is a common issue with that model car. Are we allowed to reject the car on the 30 day money back consumer rights law in this instance? We have spoken to the dealer and he said that they have a right to repair the fault first but he seems to be quoting the law pre 2015. I said that I would like to get a refund and he said he will be passing it on to the legal team and that they will contact me. I just wanted to know where I stand. Any replies would be appreciated.

I have a similar problem, bought a car then found water leaking. Called them, they said to bring it back so that they can have a look and fix it. They called me a day later to say the car was fixed, it needed a new seal. Been driving it a few days since and now finding coolant reservoir almost empty, leak under the car. So writing a letter to the garage and rejecting the car, giving them 14 days to refund.

Danny30

unholyangel wrote: »

Hopefully there will be a copy when you get a reply. Its not a massive thing - civil claims work on the balance of probability, that if something is more likely true than not then the court will generally accept it as such. Why else would they be responding to you if not because you had contacted them. Plus most parties tend to get into disputes because they think they're right, rather than knowing they're wrong and purposely lying about it.



The test to see if its to do with how much they're charged would be to ask if you can pay a nominal amount on credit card. If they're shady, they'll stick to the no credit card payments stance. If they're a genuine trader who just can't fit those fees into their generous mark up (we're talking 30-70% mark up as standard - now if you think 1% card surcharge is exorbitant then what does that make their mark up?) then they should be more than happy to accommodate that request to secure a sale.

I was away for 2 days and have just caught up with all the posts. I sent them the letter and can see a missed call on my phone the says after at 9.01 am so must have called me straight away, but no email unfortunately. I am going to be hazard a guess that they are going to be difficult and refuse a refund and say that I am not entitled to to one.

Danny30

lincroft1710 wrote: »

You can only contact TS via CAB and doubtful they would be interested unless they're building a file against this particular dealer.

I actually called trading standards before contacting Ford and the representative on the phone said that I would be entitled in those circumstances and that she would log my information on the system and she gave me a reference number. The problem is I wasn't convinced by her answer which is why I started this post and although she logged the information on their system, I am not certain it will be of any use to me if Ford refuse the refund and things go further.

Rainyday25

Looking for some advice please. My elderly step dad was sold a car from a main dealership last year. It had lots of things on the car including keyless entry. A year on and the battery needing replacing in the fob and my stepdad has recently had a pacemaker fitted. When looking in the manual about replacing the battery, it states in bold letters that keyless cars can affect a pacemaker! This information was neither given by the dealership nor were they even aware of this when asked! Can we get the dealership to replace the car as this was a misleading sale as vitasl information was not given.

JJ_Egan

Why on earth would a dealer know that .




Multiple things can effect a pacemaker .
Tens machines etc .


When looking in the manual gave the information .



It was not misleading but you are free to take them to court .

sheramber

Since he bought the car before ( last year) having a pacemaker fitted ( recently) how was it a misleading sale?

pulliptears

Rainyday25 wrote: »

Looking for some advice please. My elderly step dad was sold a car from a main dealership last year. It had lots of things on the car including keyless entry. A year on and the battery needing replacing in the fob and my stepdad has recently had a pacemaker fitted. When looking in the manual about replacing the battery, it states in bold letters that keyless cars can affect a pacemaker! This information was neither given by the dealership nor were they even aware of this when asked! Can we get the dealership to replace the car as this was a misleading sale as vitasl information was not given.

Quoted because surely this can't be serious?

JJ_Egan

Back in the 70s new car sales had to point out to the customer that the brake pedal was the one in the middle .That was due to a USA court case against GM .

neilmcl

Rainyday25 wrote: »

Looking for some advice please. My elderly step dad was sold a car from a main dealership last year. It had lots of things on the car including keyless entry. A year on and the battery needing replacing in the fob and my stepdad has recently had a pacemaker fitted. When looking in the manual about replacing the battery, it states in bold letters that keyless cars can affect a pacemaker! This information was neither given by the dealership nor were they even aware of this when asked! Can we get the dealership to replace the car as this was a misleading sale as vitasl information was not given.

Have you actually considered what you're saying here. You're expecting a dealership to somehow foresee the future and know that your step dad was at some time in the future was going to get a pacemaker fitted.