Having problems paying virgin mobile bill

andybr1ggs

i am having problems paying bill and bad service in my new area they wont release pac code or let me do a payment plan. What lse can i do?

been treated quite disgustingly really.

JJ_Egan

Why cannot you pay the bill is that billing service not working or cannot afford to pay .
Do you owe them money .

Did you have good service and then moved location .

eDicky

Why won't they provide a PAC? Are you already behind with bill payment? What sort of contract do you have? When will/did its minimum term end?

grumbler

They must give you the PAC, but unless you have really serious grounds for terminating the contract early without any charges you'll have to pay the full amount till the end of the minimum term.

[Deleted User]

I wonder what Virgin Mobile think about the OP?

pmduk

andybr1ggs wrote: »

i am having problems paying bill and bad service in my new area they wont release pac code or let me do a payment plan. What lse can i do?

been treated quite disgustingly really.

You already have a payment plan; One-twelfth of the annual bill each month. Your options are to pay that or buy yourself out of the contract.

mobilejunkie

I think it's disgusting too. A person enters into a leagl contract with their eyes open (probably a little too wide, in fact) and then finds or decides they can't afford it after all. And THEN the other party won't release then without coughing uip what they are owed. Isn't that awful????

Anthorn

As far as I can see, a contract and/or account arrears doesn't come into it. You request the PAC, they give you the PAC and then deal with early termination fees and/or arrears after they have provided the PAC and terminated the service. They must provide the PAC immediately over the phone or within 2 hours by email:
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-mobile-phone-provider