TSB credit files and non removal of data

molerat

nic_c wrote: »

Maybe TSB don't update equifax and they get the information from Experian. It will just take longer to show on there.

I don't really care. The onus is on Equifax to either report it correctly or not report it at all.

PixelPound

molerat wrote: »

I don't really care. The onus is on Equifax to either report it correctly or not report it at all.

put a complaint in then

molerat

Yet another nonsensical reply from Equifax. They have now told me they will update to a figure that was correct in May whilst the other agencies are up to date and reporting Jun, Jul & Aug. Told them to get their finger out or I will bring it up with the ICO. The only CRA problems I have had over the years have been with Equifax, the others seem to manage fine.

PixelPound

Can't see you having a reason for ICO, especially as by the time you have exhausted Equifax complaint procedure it will likely to have been resolved. ICO will ignore it if you haven't made a formal complaint to Equifax rather than the "you need to sort t or I will tell mum" type moan

molerat

They have now responded that it has moved to the next stage in their complaints procedure.



In the meantime my report has updated and is showing up to date to September. The problem now is that they have just slid the balances forward to fill the gaps, the Mar to Aug figures shown are actually Jan to May meaning my account shows worse than it was before they started playing around with it. :mad:

PixelPound

When you get a final response, you can then escallate it

molerat

They have now responded that they do not uphold my complaint as they have correctly reported the information they have received which is obviously !!!!!!!! as my report has now been corrected and is different to when I made the complaint and on following updates. At least it is now correct.