G 24 contractual parking charge notice

portrayed1003

Hi everyone
Sorry for creating a new thread on this, but this really is an overwhelming and ridiculous situation - and am annoyed at myself for not being able to do this on my own., so reluctantly asking for help.


Received a 'contractual parking charge notice' from G24 for overstaying a parking duration I wasn't even aware was in place by quite a while - 180 minute limit and I was there just over 282 minutes in a retail park near to where I live.


Charge is £100, but £60 if I pay within 14 day, although time is almost up for that as notice was issued on September 6th 2018.


I had met a friend who I had not seen in ages for a couple of coffees (Costa) and a catch up about her wedding/work/travels, and then got lunch (Greggs). I only have one receipt still as paid cash - the receipt I have found if for about £4 from Costa at the start of my visit.


I simply did not see the signage. I appreciate that in some ways this is my error. But the signage is terrible (I have been back to review this and try work out how I missed it), and £100 is simply outrageous.


So far I have done the following:
- appealed via G24 appeal process using the template from the NEWBIES thread on here. This has been rejected by G24 with them quoting a whole load of things, most of which I don't understand, and they state I can dispute further via IAS. I haven't done this as yet.


- I have complained to Greggs via email - no response.


- I have complained to Costa - generic responses but say they can't do anything. I have today emailed them back requesting my query be escalated to a manager.


- I have identified the landowner I think ('JLL'), but only managed to do this today, so have emailed them a complaint, detailing how I have not seen the signage (which I didn't, as in my opinion it is poor but G24's appeal rejection response says that their signage meets all requirements). In my email to the landowner I have also detailed how much I have spent at various stores on the park in the last 12 months alone (£6000 plus £3000 on a holiday, currently on credit card and not paid off yet).


- I have been back to the site (as G24's appeal rejection suggested) to look at where I parked and the signage. I have take a photograph from where I parked looking towards Costa where I walked across to - no signs visible in my line of sight - and the only signs that are present when I looked for them are not particularly big and are quite high up on posts. The nearest sign to where I parked was also facing away from me. There is a sign at the entrance to the car park but when entering the car park with the mini roundabouts and the traffic, then it is not something I saw whilst trying to navigate the road safely.


- I have emailed a query to the BPA who have replied to me, as I queried by G24 had not sent me a POPLA code in the appeal rejection letter. BPA saying that G24 only use IAS for their disputes and although G24 are members of the BPA (as I then queried why the G24 site was using the BPA logo) they are not members of the BPA's AOS scheme.




I read all the threads saying to ignore the letters from this point on, or try and dispute again via IAS but IAS are not as 'independent' as they claim to be, but I am really worried that I will start to get debt letters and summons to Court.
I have never broken the law in my almost 40 years of life on the planet, not even a speeding or parking ticket! So am just not impressed with this situation.


A large part of my wants to pay the £60 reduced charge tomorrow and have done with it.


Another part of me wants the G24 money grabbing scumbags to jump.


Do I do the dispute to IAS? Do I just ignore the letters form now one?


Help, advice, next steps, or simply encouragement hugely welcome.

Coupon-mad

I am really worried that I will start to get debt letters

LOL, you will, and they are a laugh, I've had those myself when I was first posting here years ago:

https://forums.moneysavingexpert.com/discussion/5035663/read-this-before-you-start-a-new-thread-about-zzps-or-debt-recovery-plus

https://forums.moneysavingexpert.com/discussion/3829727/debt-recovery-plus-and-zenith

and summons to Court.

Won't happen, can't happen. A summons is only for a criminal offence.

And G24 don't sue anyone in the civil court.

I have never broken the law in my almost 40 years of life on the planet,

Nor have I, and I'm an ordinary Mum who is a bit older than you. But I have collected and laughed at private parking tickets for about a decade!

A large part of my wants to pay the £60 reduced charge tomorrow and have done with it.

Tell that large part to go away! Nonono, not a SINGLE person here pays G24, ever.

Do I do the dispute to IAS?

Clearly not, an utter waste of time for consumers. A kangaroo court designed to make more people pay, IMHO.

Do I just ignore the letters from now on?

Yes! Easy isn't it! Search the forum for G24 debt letter and see all the others doing that. if they didn't convince a Store Manager or retail park Manager to cancel it.

You have done everything right, and JLL will probably cancel it. Relax!

portrayed1003

Thank you - still bricking it though. Just is so daft. I will have a look at the G24 debt letter threads,
And wouldn't mind, but was they first time I have been out the house child-free for more than half an hour to have a coffee whilst it was hot! Clearly can do this again, but for much less than 3 hours next time.

Coupon-mad

still bricking it though. Just is so daft. I will have a look at the G24 debt letter threads,

Please do, because it will put your mind totally at rest while you wait for JLL to cancel it.

portrayed1003

Thank you
I will post an update of any further developments/successes if manage those! As may be of use to others.

waamo

You will get a string of very scary letters threatening all sorts. G24 never seem keen to follow up on their threats though.

I wouldn't bother posting each and every time you get one as it will wear your keyboard and fingers out. There will be lots. Sadly they aren't soft, strong or very very long.

The only time you need to post is if you get a genuine Letter Before Claim (not something dressed up to make you think it's a Letter Before Claim which they will do) or a real court claim. You may be waiting for Satan to get frostbite before that happens though.

portrayed1003

Thank you. Yep - won’t spam the thread with every detail as that would look even more desperate than I am now! I am going to follow up my complaints route with the landowner and retailer to see what happens there. Thank you folks.

fisherjim

".....G24's appeal rejection response says that their signage meets all requirements"

Of course they said that, they are scammers an liars after your cash, it's what they do, if it's anpr they probably haven't been to that site since they put the signs there!

portrayed1003

Yes, is an anpr site. The signs were not good in my opinion at all.

Redx

portrayed1003 wrote: »

Hi everyone
1) Sorry for creating a new thread on this, but this really is an overwhelming and ridiculous situation - and am annoyed at myself for not being able to do this on my own., so reluctantly asking for help.

2) I simply did not see the signage. I appreciate that in some ways this is my error. But the signage is terrible (I have been back to review this and try work out how I missed it), and

- I have been back to the site (as G24's appeal rejection suggested) to look at where I parked and the signage. I have take a photograph from where I parked looking towards Costa where I walked across to - no signs visible in my line of sight - and the only signs that are present when I looked for them are not particularly big and are quite high up on posts. The nearest sign to where I parked was also facing away from me. There is a sign at the entrance to the car park but when entering the car park with the mini roundabouts and the traffic, then it is not something I saw whilst trying to navigate the road safely.

3) £100 is simply outrageous.

4) I am really worried that I will start to get debt letters and summons to Court.

5) I have never broken the law in my almost 40 years of life on the planet, not even a speeding or parking ticket! So am just not impressed with this situation.

6) Do I just ignore the letters from now on ?

1) YOU DID THE RIGHT THING IN ASKING FOR HELP & ADVICE ON HERE - SO WELL DONE !!



that was the best thing you can do when you do not understand the topic


you also did the right think in complaining to the retailers and landowner (keep doing so , dont let it go)


2) I am sure their signage was bad, it usually is and it clearly fails the acid test of LORD DENNINGS RED HAND RULE (google it)


the signage forms a contract, IF the driver sees and reads the signage , otherwise it may not , as in your case


3) maybe to you it is, but its been £100 since 2012 or longer, and is the accepted "norm", plus that idea died a death 2 years ago with the BARRY BEAVIS case, where he lost 3 times in 3 courts (google it)


so forget that idea completely , judges are unlikely to agree (as Beavis found out)


4) you WILL get debt collecotr letters , which you can IGNORE


however, you WILL NOT GET a "summons", because this is not a criminal offence, if it did happen you would receive an MCOL (google it)


5) you have not broken any LAWS as yet , so you are still to break your duck on that score


this is civil law, a dispute over money, nothing criminal has happened , so relax


6) yes you IGNORE the debt collector letters


BUT you DO NOT IGNORE a formal LBC or an MCOL either


the PPC has 6 years to try an MCOL in your local county court , but the paperwork is usually issued from Northampton CCBC (a government office, a bit like the DVLA)


so relax, ignore the debt letters and concentrate on a landowner/retailer cancellation, as an aggrieved and irate law abiding customer