DMP mutual support thread part 13 !!

Debtbegone2022

sourcrates said:

Debtbegone2022 said:

sourcrates said:

Debtbegone2022 said:

Hi

Has anyone had any experience with Scott&Mears? They are currently phoning me daily chasing an amount I am in arrears by but not the full amount I owe. 

The original creditor has yet to default me. Will they eventually stop and then chase me for the full value? Should I do anything about it in the mean time?

Thanks

You can block their number quite easily, or is changing your sim card an option ? two of the easiest way`s to deal with unwanted calls.

You will remain on the contact list as long as you owe money and have not come to an arrangement with them.

Bear in mind they are only collectors acting on behalf of their client, so have no influence or power over events here, they may be noisy, but they are toothless, you can just ignore them.

@sourcrates

I have blocked the number for the above. Today I received an email with a letter attached, stating the following; 

It is disappointing that you have not responded to us concerning this outstanding debt. We ask that you contact

us within the next 14 days to discuss this matter. If we do not hear from you, we will have no alternative other

than to refer this case to our client to seek their further instructions on whether they wish to escalate this

matter to Court Action.

I am assuming I just let it go past the 14 days and let them go back to to the original creditor and then wait for further communication and they are stating Court Action to scare me into making contact? 

Thanks

Original creditors very rarely take legal action, that is why we have debt collectors.

You can ignore there silly time frames, if this bunch are unsuccessful, they will just return the account to their client, and the client will engage another DCA, and its rinse and re-peat.

Another option for them is to sell the account to a debt purchasing company.

The letters they send are deliberately ambiguous, mainly stating the blindingly obvious, the client`s do not possess the time or the resources to take every bad debt to court, but the debt collector want`s you to think they have more clout than they actually do, they want you to think your dealing with Don Corleone, when in fact your dealing with Jonny Bananas.

Thank you

Olivia42

Hi, really desperate for some help and hoping someone can advise. I’ve been in a DMP with stepchange for 3 years now and no problems until now. One of my creditors is Lowell which was originally Creation Finance through DFS. I pay stepchange on the 1st of the month. Looking at my Lowell statements stepchange usually pass the payment to Lowell by around the 7th. For some reason in June this wasn’t paid til the 15th. Lowell have reported a missed payment for June. They said that the payment date of the original agreement is the 10th and as I didn’t pay by then, what they have reported is accurate and they won’t remove it. Stepchange said when they set up plans they ask creditors to change payment dates to the 28th and so Lowell should have done this. Lowell said they can’t change the payment date and basically said the only way to stop this happening again is to set up a plan with them directly. Stepchange then said to raise a complaint with lowell which I asked to do, they said I could but it would be rejected so there was no point. Is there anything I can do here? 

Also wondering why I’m getting a missed payment marker when they had the payment 5 days later. Julys was on time. Surely this is late rather than missed, although that’s beside the point. 

We are meant to be moving house soon and I’m obviously extremely concerned about how this will affect my mortgage offer. 

sourcrates

Olivia42 said:

Hi, really desperate for some help and hoping someone can advise. I’ve been in a DMP with stepchange for 3 years now and no problems until now. One of my creditors is Lowell which was originally Creation Finance through DFS. I pay stepchange on the 1st of the month. Looking at my Lowell statements stepchange usually pass the payment to Lowell by around the 7th. For some reason in June this wasn’t paid til the 15th. Lowell have reported a missed payment for June. They said that the payment date of the original agreement is the 10th and as I didn’t pay by then, what they have reported is accurate and they won’t remove it. Stepchange said when they set up plans they ask creditors to change payment dates to the 28th and so Lowell should have done this. Lowell said they can’t change the payment date and basically said the only way to stop this happening again is to set up a plan with them directly. Stepchange then said to raise a complaint with lowell which I asked to do, they said I could but it would be rejected so there was no point. Is there anything I can do here? 

Also wondering why I’m getting a missed payment marker when they had the payment 5 days later. Julys was on time. Surely this is late rather than missed, although that’s beside the point. 

We are meant to be moving house soon and I’m obviously extremely concerned about how this will affect my mortgage offer. 

But your debts have defaulted, and been sold on, so a missed payment marker is nothing when your in debt management, its the defaults that are the problem.

It`s par for the course to have a ruined credit file on a DMP, or any debt solution, did you not know this ??

Olivia42

sourcrates said:

Olivia42 said:

Hi, really desperate for some help and hoping someone can advise. I’ve been in a DMP with stepchange for 3 years now and no problems until now. One of my creditors is Lowell which was originally Creation Finance through DFS. I pay stepchange on the 1st of the month. Looking at my Lowell statements stepchange usually pass the payment to Lowell by around the 7th. For some reason in June this wasn’t paid til the 15th. Lowell have reported a missed payment for June. They said that the payment date of the original agreement is the 10th and as I didn’t pay by then, what they have reported is accurate and they won’t remove it. Stepchange said when they set up plans they ask creditors to change payment dates to the 28th and so Lowell should have done this. Lowell said they can’t change the payment date and basically said the only way to stop this happening again is to set up a plan with them directly. Stepchange then said to raise a complaint with lowell which I asked to do, they said I could but it would be rejected so there was no point. Is there anything I can do here? 

Also wondering why I’m getting a missed payment marker when they had the payment 5 days later. Julys was on time. Surely this is late rather than missed, although that’s beside the point. 

We are meant to be moving house soon and I’m obviously extremely concerned about how this will affect my mortgage offer. 

But your debts have defaulted, and been sold on, so a missed payment marker is nothing when your in debt management, its the defaults that are the problem.

It`s par for the course to have a ruined credit file on a DMP, or any debt solution, did you not know this ??

This debt hasn’t defaulted, although my others are. My other defaults are now than 2 years old and so I have two clean years on my credit file.

i already have the mortgage offer which required my defaults to be more than two years old. Yes I understand that a ruined credit file is par for the course, but I don’t think it’s fair that my last two years clean history should be ruined when I’ve been making my payment to step change for three years. My credit file was ruined when I entered the DMP, I’m supposed to be allowed to rebuild it am I not? 

sourcrates

Olivia42 said:

sourcrates said:

Olivia42 said:

Hi, really desperate for some help and hoping someone can advise. I’ve been in a DMP with stepchange for 3 years now and no problems until now. One of my creditors is Lowell which was originally Creation Finance through DFS. I pay stepchange on the 1st of the month. Looking at my Lowell statements stepchange usually pass the payment to Lowell by around the 7th. For some reason in June this wasn’t paid til the 15th. Lowell have reported a missed payment for June. They said that the payment date of the original agreement is the 10th and as I didn’t pay by then, what they have reported is accurate and they won’t remove it. Stepchange said when they set up plans they ask creditors to change payment dates to the 28th and so Lowell should have done this. Lowell said they can’t change the payment date and basically said the only way to stop this happening again is to set up a plan with them directly. Stepchange then said to raise a complaint with lowell which I asked to do, they said I could but it would be rejected so there was no point. Is there anything I can do here? 

Also wondering why I’m getting a missed payment marker when they had the payment 5 days later. Julys was on time. Surely this is late rather than missed, although that’s beside the point. 

We are meant to be moving house soon and I’m obviously extremely concerned about how this will affect my mortgage offer. 

But your debts have defaulted, and been sold on, so a missed payment marker is nothing when your in debt management, its the defaults that are the problem.

It`s par for the course to have a ruined credit file on a DMP, or any debt solution, did you not know this ??

This debt hasn’t defaulted, although my others are. My other defaults are now than 2 years old and so I have two clean years on my credit file.

i already have the mortgage offer which required my defaults to be more than two years old. Yes I understand that a ruined credit file is par for the course, but I don’t think it’s fair that my last two years clean history should be ruined when I’ve been making my payment to step change for three years. My credit file was ruined when I entered the DMP, I’m supposed to be allowed to rebuild it am I not? 

Ok, well in that case then, payments on defaulted debts are not recorded on your credit file, it seems strange that a debt would be sold to Lowell that was not defaulted, but it does happen.

So that account with Lowell is being treated as a live, running account, hence the reason they are recording payments on your credit file, you can`t do anything about the frequency stepchange make your payments, so if you want to stop getting late payment markers, remove the Lowell debt from your arrangement, and pay it separately, so you avoid late payment markers in future.

Olivia42

sourcrates said:

Olivia42 said:

sourcrates said:

Olivia42 said:

Hi, really desperate for some help and hoping someone can advise. I’ve been in a DMP with stepchange for 3 years now and no problems until now. One of my creditors is Lowell which was originally Creation Finance through DFS. I pay stepchange on the 1st of the month. Looking at my Lowell statements stepchange usually pass the payment to Lowell by around the 7th. For some reason in June this wasn’t paid til the 15th. Lowell have reported a missed payment for June. They said that the payment date of the original agreement is the 10th and as I didn’t pay by then, what they have reported is accurate and they won’t remove it. Stepchange said when they set up plans they ask creditors to change payment dates to the 28th and so Lowell should have done this. Lowell said they can’t change the payment date and basically said the only way to stop this happening again is to set up a plan with them directly. Stepchange then said to raise a complaint with lowell which I asked to do, they said I could but it would be rejected so there was no point. Is there anything I can do here? 

Also wondering why I’m getting a missed payment marker when they had the payment 5 days later. Julys was on time. Surely this is late rather than missed, although that’s beside the point. 

We are meant to be moving house soon and I’m obviously extremely concerned about how this will affect my mortgage offer. 

But your debts have defaulted, and been sold on, so a missed payment marker is nothing when your in debt management, its the defaults that are the problem.

It`s par for the course to have a ruined credit file on a DMP, or any debt solution, did you not know this ??

This debt hasn’t defaulted, although my others are. My other defaults are now than 2 years old and so I have two clean years on my credit file.

i already have the mortgage offer which required my defaults to be more than two years old. Yes I understand that a ruined credit file is par for the course, but I don’t think it’s fair that my last two years clean history should be ruined when I’ve been making my payment to step change for three years. My credit file was ruined when I entered the DMP, I’m supposed to be allowed to rebuild it am I not? 

Ok, well in that case then, payments on defaulted debts are not recorded on your credit file, it seems strange that a debt would be sold to Lowell that was not defaulted, but it does happen.

So that account with Lowell is being treated as a live, running account, hence the reason they are recording payments on your credit file, you can`t do anything about the frequency stepchange make your payments, so if you want to stop getting late payment markers, remove the Lowell debt from your arrangement, and pay it separately, so you avoid late payment markers in future.

It seems absolutely mad that I seem to have been expected to know that lowell were expecting this payment by the 10th. You don’t get informed of this being a possibility when you enter the DMP with stepchange. Yes fine I can stop it happening in future by taking the debt out but then what’s the point of going through stepchange if your creditors can then turn around and say your payment is late? It’s not like I knew I had to make a payment by a date and failed to do so. Seems unfair to me but clearly I’m meant to just put up with this because it’s just a natural consequence of a debt solution…

Can they even report a missed payment marker for a payment that is 5 days late? Is there no differentiation between a payment made a few days Late and not at all? 

Newmum92

Olivia42 said:

sourcrates said:

Olivia42 said:

sourcrates said:

Olivia42 said:

Hi, really desperate for some help and hoping someone can advise. I’ve been in a DMP with stepchange for 3 years now and no problems until now. One of my creditors is Lowell which was originally Creation Finance through DFS. I pay stepchange on the 1st of the month. Looking at my Lowell statements stepchange usually pass the payment to Lowell by around the 7th. For some reason in June this wasn’t paid til the 15th. Lowell have reported a missed payment for June. They said that the payment date of the original agreement is the 10th and as I didn’t pay by then, what they have reported is accurate and they won’t remove it. Stepchange said when they set up plans they ask creditors to change payment dates to the 28th and so Lowell should have done this. Lowell said they can’t change the payment date and basically said the only way to stop this happening again is to set up a plan with them directly. Stepchange then said to raise a complaint with lowell which I asked to do, they said I could but it would be rejected so there was no point. Is there anything I can do here? 

Also wondering why I’m getting a missed payment marker when they had the payment 5 days later. Julys was on time. Surely this is late rather than missed, although that’s beside the point. 

We are meant to be moving house soon and I’m obviously extremely concerned about how this will affect my mortgage offer. 

But your debts have defaulted, and been sold on, so a missed payment marker is nothing when your in debt management, its the defaults that are the problem.

It`s par for the course to have a ruined credit file on a DMP, or any debt solution, did you not know this ??

This debt hasn’t defaulted, although my others are. My other defaults are now than 2 years old and so I have two clean years on my credit file.

i already have the mortgage offer which required my defaults to be more than two years old. Yes I understand that a ruined credit file is par for the course, but I don’t think it’s fair that my last two years clean history should be ruined when I’ve been making my payment to step change for three years. My credit file was ruined when I entered the DMP, I’m supposed to be allowed to rebuild it am I not? 

Ok, well in that case then, payments on defaulted debts are not recorded on your credit file, it seems strange that a debt would be sold to Lowell that was not defaulted, but it does happen.

So that account with Lowell is being treated as a live, running account, hence the reason they are recording payments on your credit file, you can`t do anything about the frequency stepchange make your payments, so if you want to stop getting late payment markers, remove the Lowell debt from your arrangement, and pay it separately, so you avoid late payment markers in future.

It seems absolutely mad that I seem to have been expected to know that lowell were expecting this payment by the 10th. You don’t get informed of this being a possibility when you enter the DMP with stepchange. Yes fine I can stop it happening in future by taking the debt out but then what’s the point of going through stepchange if your creditors can then turn around and say your payment is late? It’s not like I knew I had to make a payment by a date and failed to do so. Seems unfair to me but clearly I’m meant to just put up with this because it’s just a natural consequence of a debt solution…

Can they even report a missed payment marker for a payment that is 5 days late? Is there no differentiation between a payment made a few days Late and not at all? 

You could still complain to Lowell… they may reject it but you could then forward it onto the FOS who may decide in your favour? Might be worth a shot. 

Newmum92

Hiya

I have just had this message come up on my starling app. I owe £5200 overdraft to them at the moment and have been making token payments. 

What does this mean exactly? 

Should this change anything on my credit file at all? It is currently marked as AP but should they remove negative data on my file if they are acknowledging an error?

 Ive not the account for too long and I’ve not paid much in interest probably around £300 so does this mean they are refunding that? Thanks everyone …

Good Afternoon

We recently noticed that we didn't send you a notification to let you know when you first entered your arranged overdraft. Because we didn't notify you, we've refunded the interest which we charged to your account.

We have also added an extra 8% (on an annual rate basis) on top of this refund to make sure you are not out of pocket for the period of time you did not have access to the money. This extra amount is subject to the basic rate of income tax (20%) which will be automatically paid to HMRC. This will be reflected on your next annual certificate of interest which will be issued in April 2023.

sourcrates

Newmum92 said:

Hiya

I have just had this message come up on my starling app. I owe £5200 overdraft to them at the moment and have been making token payments. 

What does this mean exactly? 

Should this change anything on my credit file at all? It is currently marked as AP but should they remove negative data on my file if they are acknowledging an error?

 Ive not the account for too long and I’ve not paid much in interest probably around £300 so does this mean they are refunding that? Thanks everyone …

Good Afternoon

We recently noticed that we didn't send you a notification to let you know when you first entered your arranged overdraft. Because we didn't notify you, we've refunded the interest which we charged to your account.

We have also added an extra 8% (on an annual rate basis) on top of this refund to make sure you are not out of pocket for the period of time you did not have access to the money. This extra amount is subject to the basic rate of income tax (20%) which will be automatically paid to HMRC. This will be reflected on your next annual certificate of interest which will be issued in April 2023.

Its simply a procedural error on their part, your agreement with the bank means they must provide certain information at certain times, in this instance they failed to tell you you were using your OD, so have there fore refunded any interest charged, and added an 8% bounty to boot.

Nothing else to do here, doesn't change anything else, entirely a separate issue.

swansea_lad

Hi i have just had a letter from Nationwide saying they are defaulting my account. My DMP finishes in May 2023, is it worth me ringing them up to clear the debt? It is only £216? Or just leave it run until May when it will finish.  Thanks