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No access to fibre and Gleeson homes don't care

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  • Cornucopia
    Cornucopia Posts: 16,477 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Customer service (especially post-sales) by UK house builders is rarely exceptional - certainly in my experience.

    However, whilst I'm sure it's annoying and frustrating to be landed with an ongoing issue with utilities provision, it is very common on new build estates, and I think part of the issue is that when providers and contractors come to developers with costed proposals for installation of infrastructure, the door is most readily opened to those with the lowest price.
  • iniltous
    iniltous Posts: 3,679 Forumite
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    I wonder if the way fees were passed to the developer from OR may have in the past incentivised the developer towards copper....not that many people realise OR actually pay the developer to have OR infrastructure on their site, I don't know the current figure, but 20 years ago, a developer was paid by ( BT at the time , now OR) £250 per property, for this they were expected to build any necessary joint boxes and lay duct to each property wall, and fit a capping and cover on the outside and a master socket on the inside , the cables and jointing was done by BT/OR , all stores would be supplied , ( apart from the bricks if they were brick built joint boxes) so BT frames and covers , duct, sockets, capping etc all supplied, they in the main supplied the labour, so a 100 home development the developer got a handy £25000 from BT/OR.
    When OR offered FTTP for developments of 30 property's or more 'for free' , perhaps the developer no longer gets that ££/property ( at whatever the current figure is ) and the only cost benefit is that the home should be easier to sell with access to ultra fast broadband.
  • Just to make things clearer, people buying new property on phase 1 were aware that no fibre will be available, at least until they realized that phase 2 is getting it and installation lines are bypassing phase 1 without possibility of getting connected. Developer hid that information, so in the way, it can be called as mis-sold property deal, because, if I was made aware at the time of choosing the property, maybe my decision would be made to wait and purchase house from phase 2. By the way, the price has stayed the same. In addition to that , I received communication from Virgin Media informing me about possible expansion in our area in near future, but once they got told that new development is still ongoing, I was informed that it will be highly unlikely that we get offered their services, because access roads still belong to developer and not the Council, since they can only get permission to dig the road up from the Council. So after all, we are stuck for now and this is thanks to Gleeson Homes. At the moment the only way forward is to get Community Partnership going to see how much Openreach would charge for installations.
  • waamo
    waamo Posts: 10,298 Forumite
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    AndyPK wrote: »
    People who have FTTP moan its very expensive (as there are only 3 or so suppliers)


    Count yourself lucky!


    What typical speeds do you get ?

    Plugged into the router I get about 270mbps on a laptop.
  • Gloomendoom
    Gloomendoom Posts: 16,551 Forumite
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    waamo wrote: »
    Plugged into the router I get about 270mbps on a laptop.

    Here I get over a 1000 on a good day.

    Nothing runs any faster than it does at home with 50 though.
  • littleboo
    littleboo Posts: 1,729 Forumite
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    Marijus wrote: »
    Just to make things clearer, people buying new property on phase 1 were aware that no fibre will be available........
    so there was no mis selling, you were quite clear on what was being provided. It’s very fustrating, but you can’t claim that the developers are somehow reponsible.
  • waamo
    waamo Posts: 10,298 Forumite
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    Here I get over a 1000 on a good day.

    Nothing runs any faster than it does at home with 50 though.

    I've found it overkill too. Most my devices seem to max out well below the speed I can get.
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