Compensation Claim for Bank Exposing Balance to Colleague
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boomshaka
Posts: 1 Newbie
Hello. Hoping someone with a bit of knowledge or similar experience could share their thoughts.
My bank exposed my bank balance and the details of 4 transactions I had made to a former colleague of mine.
I changed my mobile phone number, but they did not change it in all systems. About 1 month later one of these systems sent an SMS to my old number, which was now in use by a former colleague.
Obviously this has been incredibly embarrassing since that colleague could see exactly how much (or little ) money I had in my account.
I have been offered £250 compensation for the distress, and have been assured that the issue has been fixed. I don't really know how I feel about this offer...
On the one hand it somehow feels inadequate and I'd have expected something a little more substantial, though on the other I'm typically not the sort of person who goes around looking for "freebies" or a hand out. But more importantly I don't know what I am ENTITLED to, if such an entitlement is indeed stipulated somewhere.
If I rejected this offer and went to the Ombudsman, would I be likely to be awarded something more substantial? Or is £250 fairly typical in these issues?
Thank you for any insight.
My bank exposed my bank balance and the details of 4 transactions I had made to a former colleague of mine.
I changed my mobile phone number, but they did not change it in all systems. About 1 month later one of these systems sent an SMS to my old number, which was now in use by a former colleague.
Obviously this has been incredibly embarrassing since that colleague could see exactly how much (or little ) money I had in my account.
I have been offered £250 compensation for the distress, and have been assured that the issue has been fixed. I don't really know how I feel about this offer...
On the one hand it somehow feels inadequate and I'd have expected something a little more substantial, though on the other I'm typically not the sort of person who goes around looking for "freebies" or a hand out. But more importantly I don't know what I am ENTITLED to, if such an entitlement is indeed stipulated somewhere.
If I rejected this offer and went to the Ombudsman, would I be likely to be awarded something more substantial? Or is £250 fairly typical in these issues?
Thank you for any insight.
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Comments
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You've suffered no actual loss, so £250 seems very generous to me.0
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Very generous, also you may have broken work usage rules with using your works' mobile for personal business.0
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Take the £250 and grow up.
What else do you want? A pound of their flesh?0 -
Technically, you're entitled to compensation for distress caused by breach of GDPR. Personally, I don't think it's worth the hassle. The £250 seems fair."Real knowledge is to know the extent of one's ignorance" - Confucius0
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Would it not have been YOUR responsibility to take out the SIM card from the old phone?0
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I don't really know how I feel about this offer...it somehow feels inadequate and I'd have expected something a little more substantialI'm typically not the sort of person who goes around looking for "freebies" or a hand outI don't know what I am ENTITLED towould I be likely to be awarded something more substantial?0
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Ive have received far less when i have suffered actual financial losses due to companies screwing up.
Seems very generous to me0 -
By colleague you mean work colleague?
So were you using a work mobile and number for personal purposes?
You’re entitled to nothing other than to learn from your own sloppy mistakes0
This discussion has been closed.
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