Compensation Claim for Bank Exposing Balance to Colleague

boomshaka

Hello. Hoping someone with a bit of knowledge or similar experience could share their thoughts.

My bank exposed my bank balance and the details of 4 transactions I had made to a former colleague of mine.
I changed my mobile phone number, but they did not change it in all systems. About 1 month later one of these systems sent an SMS to my old number, which was now in use by a former colleague.
Obviously this has been incredibly embarrassing since that colleague could see exactly how much (or little ) money I had in my account.

I have been offered £250 compensation for the distress, and have been assured that the issue has been fixed. I don't really know how I feel about this offer...
On the one hand it somehow feels inadequate and I'd have expected something a little more substantial, though on the other I'm typically not the sort of person who goes around looking for "freebies" or a hand out. But more importantly I don't know what I am ENTITLED to, if such an entitlement is indeed stipulated somewhere.

If I rejected this offer and went to the Ombudsman, would I be likely to be awarded something more substantial? Or is £250 fairly typical in these issues?

Thank you for any insight.

TadleyBaggie

You've suffered no actual loss, so £250 seems very generous to me.

Barny1979

Very generous, also you may have broken work usage rules with using your works' mobile for personal business.

pinkdalek

Take the £250 and grow up.

What else do you want? A pound of their flesh?

kinger101

Technically, you're entitled to compensation for distress caused by breach of GDPR. Personally, I don't think it's worth the hassle. The £250 seems fair.

Ergates

boomshaka wrote: »

But more importantly I don't know what I am ENTITLED to, if such an entitlement is indeed stipulated somewhere.

Nothing at all.

Banks will often offer something, but they're not obliged to.

jonesMUFCforever

Would it not have been YOUR responsibility to take out the SIM card from the old phone?

Ergates

kinger101 wrote: »

Technically, you're entitled to compensation for distress caused by breach of GDPR.

No, you aren't.

societys_child

boomshaka wrote: »

I don't really know how I feel about this offer...

it somehow feels inadequate and I'd have expected something a little more substantial

I'm typically not the sort of person who goes around looking for "freebies" or a hand out

I don't know what I am ENTITLED to

would I be likely to be awarded something more substantial?

Humm, OK . .

Zero_Sum

Ive have received far less when i have suffered actual financial losses due to companies screwing up.

Seems very generous to me

[Deleted User]

By colleague you mean work colleague?

So were you using a work mobile and number for personal purposes?

You’re entitled to nothing other than to learn from your own sloppy mistakes