Can't log in to my Home Hub 5!

Undervalued

arciere wrote: »

If you open a command prompt on a wireless laptop and type the following:

tracert 192.168.0.1

what do you get?

OK, from a W7 WiFi machine I get

tracing a route to routerlogin.net [192.168.0.1]

1 6ms 4ms 4ms routerlogin.net

Trace complete

I have got to pop out for an hour or so but would be very grateful for any further suggestions.

Thanks

arciere

esuhl wrote: »

Surely you just need to specify the IP/MAC addresses of the BT Hub in the Virgin router settings...?


You may need to let the BT router pick up any IP withe the Virgin router's DHCP (so that the device appears in the settings), then tell the Virgin router to use 192.168.0.254 for that device... and then re-enter that IP on the BT router.

There's no need to do that. As long as the BT Hub is in the same network, the Virgin router doesn't need to give any address. If the BT Hub has already got one, it will use that, if not, it will take one from the DHCP.
The ARP table on the Virgin router will register that 'Device with IP address XYZ is on port X' and will send all the requests for the BT Hub to that port.
If the BT Hub address has an IP address which is on a different network (i.e. 192.168.1.1), the Virgin will not try to locate that device, as it's not within its network, and it will send the request to its gateway (Internet), which will obviously fail.

debitcardmayhem

Have you plugged the HH5 and The Virgin using spare ethernet sockets, not WLAN sockets?

arciere

Undervalued wrote: »

OK, from a W7 WiFi machine I get

tracing a route to routerlogin.net [192.168.0.1]

1 6ms 4ms 4ms routerlogin.net

Trace complete

I have got to pop out for an hour or so but would be very grateful for any further suggestions.

Thanks

Ok, in that case what I would do, I would:
a) run an IP scan using the program I mentioned earlier to try and locate the BT Hub;
b) if that fails, change your IP address (your laptop) to something like 192.168.1.99 subnet 255.255.255.0 and see if you can access the Hub from there. Note that you will not be able to see any other device or internet connection

Undervalued

esuhl wrote: »

Surely you just need to specify the IP/MAC addresses of the BT Hub in the Virgin router settings...?


You may need to let the BT router pick up any IP withe the Virgin router's DHCP (so that the device appears in the settings), then tell the Virgin router to use 192.168.0.254 for that device... and then re-enter that IP on the BT router.

But I can't access the BT HH5 even if I connect a laptop directly to it with everything else in the house turned off! That is the crazy problem!

Obviously I did once when I first set it up but can't now!

arciere

debitcardmayhem wrote: »

Have you plugged the HH5 and The Virgin using spare ethernet sockets, not WLAN sockets?

What's a WLAN socket?

Undervalued

debitcardmayhem wrote: »

Have you plugged the HH5 and The Virgin using spare ethernet sockets, not WLAN sockets?

Yes, they don't have WLAN sockets.

Undervalued

arciere wrote: »

Ok, in that case what I would do, I would:
a) run an IP scan using the program I mentioned earlier to try and locate the BT Hub;
b) if that fails, change your IP address (your laptop) to something like 192.168.1.99 subnet 255.255.255.0 and see if you can access the Hub from there. Note that you will not be able to see any other device or internet connection

Thanks, I will try this in an hour or so and get back to you maybe around 4pm.

System

For those reading this a much simpler solution is to use powerline ethernet adapters. TPLink do some where the slaves can also be used as wifi hotspots so you plug the master in near the router, run a network cable to the router, plug slaves in various wall sockets around the house as needed and configure their wifi as required and connect to those.

arciere

Tarambor wrote: »

For those reading this a much simpler solution is to use powerline ethernet adapters. TPLink do some where the slaves can also be used as wifi hotspots so you plug the master in near the router, run a network cable to the router, plug slaves in various wall sockets around the house as needed and configure their wifi as required and connect to those.

This problem was already fixed by OP by running a CAT cable from router to AP, which is, when possible, the best solution.
WiFi is also much more powerful and reliable if it comes from a proper access point or router rather than a Powerline device.