Close Brothers Motor Finance

SimonHX

Morning Folks;


I took a loan out to purchase a car back in 2003 give or take a year or so, I have bank statements showing this. I 100% know the salesman (yes a sales rep came to private dealer with the paper work) I categorically recall he said if I don't take out the PPI I would not get the loan. Hence I believe I have a PPI claim.


Been in touch with close brothers - who at first denied I am/was a client. After then asking for all my payments back they took since I was not a customer they changed their minds and said I was a client. however due to it being so long ago unless I have my original paper work and of course they don't have anything as it would mean that they would have to send me a copy. so I have no claim for PPI. Is this true? Many thanks for the answers...I am more annoyed with how they dealt with me 1. for lying to me 2. for denying I was a client - all so they could get out of a genuine PPI claim.

dunstonh

Are you sure the seller was an employee of close Bothers?

I am more annoyed with how they dealt with me 1. for lying to me 2. for denying I was a client - all so they could get out of a genuine PPI claim.

You wouldnt be a client. You would have been a customer. It was 15 years ago, pre-regulation of insurance and data protection destructions would have taken place. So, it is unlikely they were telling lies. They just had nothing to go on.

SimonHX

Thats just it, people say he will have a been a sales rep. dont know if he was independant or worked for them. I have been brought up correctly so always treat people with the respect and manners. Close - were rude, arrogant and condesending - when I was simply ask about a loan/direct debit I had with them; at first I didnt even know it was them (short description on my bank statements). I have a friend who have been contacted by the loan originating company and been paid out for 20 year loans (lloyds) they contacted my friend and are deal directly no mention of the claim being too old. Sure close are not as big as lloyds but close are still very big money lenders...thanks for the reply it would appear i dont a leg to stand on due to no paper work.

-taff

You don't have a leg to stand on because it was pre regulation.
Close weren't regulated, Lloyds were.

dunstonh

Thats just it, people say he will have a been a sales rep. dont know if he was independant or worked for them.

Close Bros are only liable if it was an employee of theirs. If the dealer used a local broker then Close Bros are not liable. They couldnt missell you as they didnt sell it to you. Most of these were either done via the dealer acting as the seller or using a broker firm.

I have been brought up correctly so always treat people with the respect and manners. Close - were rude, arrogant and condesending - when I was simply ask about a loan/direct debit I had with them;

No excuse for that. But do remember that you accused them of telling lies and it is you that is alleging that they missold you when they probably did not.

I have a friend who have been contacted by the loan originating company and been paid out for 20 year loans (lloyds) they contacted my friend and are deal directly no mention of the claim being too old. Sure close are not as big as lloyds but close are still very big money lenders

Lloyds Bank are a retail bank. Their loans were sold by their staff. Close Brothers loans were typically sold by loan brokers. So, it is a very different scenario. Plus Lloyds Bank have to consider all dates as they were members of earlier bodies (whereas brokers were not) and back in the 80s, the banks agreed the ombudsman could consider complaints from pre-regulation.

This is where the client/customer relationship comes in. You would have been a customer of Close Bros but a client of the loan broker. Not client of Close Bros.

[Deleted User]

SimonHX wrote: »

Close - were rude, arrogant and condesending - when I was simply ask about a loan/direct debit I had with them; at first I didnt even know it was them (short description on my bank statements).

Complaining about their "attitude" will get you nowhere I'm afraid. The broker you used was not regulated in 2003 and so can simply dismiss your complaint without even considering it.

SimonHX wrote: »

I have a friend who have been contacted by the loan originating company and been paid out for 20 year loans (lloyds) they contacted my friend and are deal directly no mention of the claim being too old.

The difference is that Lloyds were members of an earlier regulatory body and so have to consider much older complaints prior to 2005.

SimonHX wrote: »

Sure close are not as big as lloyds but close are still very big money lenders

You really are comparing chalk and cheese

SimonHX wrote: »

it would appear i dont a leg to stand on due to no paper work.

No. Your problem is the date of the finance. Even with comprehensive documentation from your own archive, your complaint is pre-regulation.