72 hours to notify shop of problem with kitchen

j_yorks

Hi, we are buying some kitchen units from Wren. I have just noticed that their delivery policy states that you have 72 hours from delivery to notify them if the items are missing or damaged. Is this even legal? Surely if they send you a faulty cupboard and you don’t unpack it for a few days for logistical reasons this doesn’t mean they are no longer bound by the usual legal requirements?

jk0

I wonder if that condition is set by the carrier, rather than the supplier?


I'd give the boxes a good check over IIWY, and tick off every item. It should be obvious from the box if it has been damaged.

unholyangel

j_yorks wrote: »

Hi, we are buying some kitchen units from Wren. I have just noticed that their delivery policy states that you have 72 hours from delivery to notify them if the items are missing or damaged. Is this even legal? Surely if they send you a faulty cupboard and you don’t unpack it for a few days for logistical reasons this doesn’t mean they are no longer bound by the usual legal requirements?

Unfair contract term guidance may provide some useful reading (particularly 5.4.1 onwards to about 5.7.8/pages 70-78)

Under the consumer rights act, any lack of conformity in the first 6 months is assumed to be inherent so it is particularly misleading for a retailer to try and disclaim liability within that period. Although it can still be misleading to use disclaimers after this period as the retailer will remain liable if the goods subsequently prove to inherently fail to conform.

owen_money

I got caught on this. Some hinges missing, but didnt notice for a few weeks as wasnt fitting it till then. Wren were useless, wouldnt budge, in the end bought a pair form screwfix for £8, wanst worth the hassle.
I just tell people to avoid Wren, they are a shower of s..t., customer service is the worst I have ever encountered. manned by vile people. On the plus side I have told people who were going to buy a kitchen about how poor Wren are and they've gone elsewhere, so Wren have lost out on a few grand of orders, and although its a drop in the ocean it makes me feel better

Consumer rights probably cover it, but be prepared to fight, or better still dont buy a kitchen from Wren, google Wren, plenty of bad experiences

phill99

I run a property maintenance company and we fit around 20 kitchens a year. Three years ago, against my better judgement, we fitted a Wren Kitchen. The customer still hasn't received all of the kitchen and has now sourced alternative parts elsewhere. Most terrible company that has ever existed. Now I refuse to fit them.

pinkshoes

I would perhaps avoid Wren altogether...

It would realistically be an unfair term but given Wren's reputation, be prepared for a battle if you do find anything wrong.

lewisa

j_yorks wrote: »

Hi, we are buying some kitchen units from Wren. I have just noticed that their delivery policy states that you have 72 hours from delivery to notify them if the items are missing or damaged. Is this even legal? Surely if they send you a faulty cupboard and you don’t unpack it for a few days for logistical reasons this doesn’t mean they are no longer bound by the usual legal requirements?

To me this sounds more like a term related to the delivery process. For example, if you take delivery of 12 boxes but the delivery note says 15 boxes, you have 72 hrs to inform them there were 3 boxes missing.


Beyond that if you're fitting the stuff 2 months later and find a number 7 widget missing or side panel 6 cracked, i'd expect them to be reasonable, and if they choose to be unreasonable one option would be to ask the price of the spares, buy the spares, then credit card chargeback the value of the spares from the original purchase.

phill99

lewisa wrote: »

To me this sounds more like a term related to the delivery process. For example, if you take delivery of 12 boxes but the delivery note says 15 boxes, you have 72 hrs to inform them there were 3 boxes missing.


Beyond that if you're fitting the stuff 2 months later and find a number 7 widget missing or side panel 6 cracked, i'd expect them to be reasonable, and if they choose to be unreasonable one option would be to ask the price of the spares, buy the spares, then credit card chargeback the value of the spares from the original purchase.

No. You are very wrong. Wrens terms and conditions state that the whole kitchen must be checked within 72 hours and reported to them. After that they will not honour ant missing items or defects.


They are a scandalous company.

j_yorks

It does state that but I’m not sure they’ve got a leg to stand on legally speaking.