Surprised by Halifax

Lavendyr

Excellent

MABLE

rbrian wrote: »

That's so unfair! I've given up trying to open a Halifax account. Here is the letter I just posted:


[FONT=Arial, sans-serif]Halifax Plc[/FONT]
[FONT=Arial, sans-serif]Customer Relations[/FONT]
[FONT=Arial, sans-serif]Trinity Road[/FONT]
[FONT=Arial, sans-serif]Halifax[/FONT]
[FONT=Arial, sans-serif]HX1 2RG[/FONT]

[FONT=Arial, sans-serif]19[/FONT][FONT=Arial, sans-serif]th[/FONT][FONT=Arial, sans-serif] November 2007[/FONT]


[FONT=Arial, sans-serif]Dear Sir/Madam/Waste-basket[/FONT]


[FONT=Arial, sans-serif]I have been trying to open an account. I applied online, and have since received no fewer than ten requests for ID, four of them after taking the ID into my local branch, and a further five after taking the ID into my local branch for the second time. I transferred £100, which vanished without trace for two weeks, before being returned without explanation.[/FONT]


[FONT=Arial, sans-serif]There is no email help desk, which strikes me as the sign of a forward-thinking organisation – but only if time is indeed a Möbius band. Too many trees have already been sacrificed at the altar of your stupidity, so I printed this on the back of one your ID requests (I can afford to lose it, I have nine spares). The staff at the branch are sweet, but utterly clueless. They had no idea what to do, and could find no record of anything. They promised to get someone to call me to discuss this, but to my surprise, given the excellent service I had so far received, nobody did. Instead, I called you. I was delighted to discover that your “help”line refuses to discuss anything, including what happened to the money I put into the account, because there is no money in the account. I salute you, that is ingenious! A policy worthy of the late great Douglas Adams![/FONT]


[FONT=Arial, sans-serif]I do fully expect Byzantine obtuseness from a high-street bank, but I would have thought you'd want my money? Oh well, I've lost nothing. You, however, have lost a customer for life. Much as I enjoy stabbing needles into my eyeballs accompanied by the sound of fingernails on a blackboard, one can only have so much of a good thing, so I will go no further with my application. Remove my details from your records (if you can find them, or indeed your !!!! with both hands), send me no more correspondence, and be assured I will never again be so foolish as to think of you when deciding to open a bank account, not even for a £100 bribe. It's just not worth it.[/FONT]


[FONT=Arial, sans-serif]Congratulations on your superb customer service, it's really something to make a song and dance about. I for one will never forget it, and I will be certain to tell everybody I know.[/FONT]




[FONT=Arial, sans-serif]Yours Disrespectfully,[/FONT]

As I work in a complaints dept and deal with this type of correspondance all day I can assure you if nothing else it will give the bank staff a good laugh.

faggee30

I work as a banking advisor for the halifax
for you not to be asked ID your already verified on the system so therefore you where not asked to produce any id ... You must of had an account before

Mastivision

faggee30 wrote: »

I work as a banking advisor for the halifax
for you not to be asked ID your already verified on the system so therefore you where not asked to produce any id ... You must of had an account before

No i had never been with Halifax before the only bank i was with is Abbey and Lloyds tsb.