Surprised by Halifax

Mastivision

I went to Halifax bank to open up an current account and i was accepted for £500 overdraft limit and visa debit card, that is so good for me.

But i was surprised that the banker who was opening up my account she did not ask and take any identifiation from me. Only thing she asked is my job address , name and my full name.

When she gave me my account confirmation print outs then my address was on it, never applied any thing with them before so how did they got my all detail even with date of birth.

I am on Electroll from last 1 year.

Lavendyr

Probably ran a credit check on your name with whichever credit agency/agencies they use, verified by your DOB and address.

Mastivision

Lavendyr wrote: »

Probably ran a credit check on your name with whichever credit agency/agencies they use, verified by your DOB and address.

Thanks for your reply but she did not ask about my date of birth neither my home address.

empfun

a money laundering friendly bank. Have you thought of opening another account. hehe.

Mastivision wrote: »

Thanks for your reply but she did not ask about my date of birth neither my home address.

jonesMUFCforever

Did you just walk in or did you arrange an appointment beforehand.
If you rang them up they may have asked for this information at the time??

waddy80

It will be electronic Id and Verification. This is when they check all the information you give against credit agency details and voters roll.

Mastivision

ejones999 wrote: »

Did you just walk in or did you arrange an appointment beforehand.
If you rang them up they may have asked for this information at the time??

I did not arrange any appointment , i just walked in straight.

YorkshireBoy

Have you previously held an account there (or one of their subsidiary/linked companies)? If you have a 'distinctive' name, only one result may have been returned from their internal record search.

rbrian

That's so unfair! I've given up trying to open a Halifax account. Here is the letter I just posted:


[FONT=Arial, sans-serif]Halifax Plc[/FONT]
[FONT=Arial, sans-serif]Customer Relations[/FONT]
[FONT=Arial, sans-serif]Trinity Road[/FONT]
[FONT=Arial, sans-serif]Halifax[/FONT]
[FONT=Arial, sans-serif]HX1 2RG[/FONT]
[FONT=Arial, sans-serif][/FONT]
[FONT=Arial, sans-serif]19[/FONT][FONT=Arial, sans-serif]th[/FONT][FONT=Arial, sans-serif] November 2007[/FONT]


[FONT=Arial, sans-serif]Dear Sir/Madam/Waste-basket[/FONT]


[FONT=Arial, sans-serif]I have been trying to open an account. I applied online, and have since received no fewer than ten requests for ID, four of them after taking the ID into my local branch, and a further five after taking the ID into my local branch for the second time. I transferred £100, which vanished without trace for two weeks, before being returned without explanation.[/FONT]


[FONT=Arial, sans-serif]There is no email help desk, which strikes me as the sign of a forward-thinking organisation – but only if time is indeed a Möbius band. Too many trees have already been sacrificed at the altar of your stupidity, so I printed this on the back of one your ID requests (I can afford to lose it, I have nine spares). The staff at the branch are sweet, but utterly clueless. They had no idea what to do, and could find no record of anything. They promised to get someone to call me to discuss this, but to my surprise, given the excellent service I had so far received, nobody did. Instead, I called you. I was delighted to discover that your “help”line refuses to discuss anything, including what happened to the money I put into the account, because there is no money in the account. I salute you, that is ingenious! A policy worthy of the late great Douglas Adams![/FONT]


[FONT=Arial, sans-serif]I do fully expect Byzantine obtuseness from a high-street bank, but I would have thought you'd want my money? Oh well, I've lost nothing. You, however, have lost a customer for life. Much as I enjoy stabbing needles into my eyeballs accompanied by the sound of fingernails on a blackboard, one can only have so much of a good thing, so I will go no further with my application. Remove my details from your records (if you can find them, or indeed your !!!! with both hands), send me no more correspondence, and be assured I will never again be so foolish as to think of you when deciding to open a bank account, not even for a £100 bribe. It's just not worth it.[/FONT]


[FONT=Arial, sans-serif]Congratulations on your superb customer service, it's really something to make a song and dance about. I for one will never forget it, and I will be certain to tell everybody I know.[/FONT]




[FONT=Arial, sans-serif]Yours Disrespectfully,[/FONT]

marksandsparksgal

That is truly a genius letter.

Zebedee69

Class letter!