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Day change to connecting flight only....
RikM
Posts: 811 Forumite
A colleague has a trip to India booked.
The original booking flew domestic out from his home city on a Friday and then made a connection to pick up his long-haul flight to India.
He's been informed that his India flight on the Friday is cancelled and re-booked on the Saturday. A couple of months notice, so no big deal. But they didn't rebook the first leg at the same time. Initial contact with the carrier has been less than helpful - they told him they couldn't change the first flight as it wasn't theirs. The actual operator for the first flight can't change it, because it's not booked through them...
The trip was booked with Air India and the domestic leg is Flybe.
So far as I know, it should all be handled by Air India - that's where the booking was, regardless of who is operating the flights. I can't see how they can refuse to move his first leg, when they move the main flight...
Any idea what rules apply?
The original booking flew domestic out from his home city on a Friday and then made a connection to pick up his long-haul flight to India.
He's been informed that his India flight on the Friday is cancelled and re-booked on the Saturday. A couple of months notice, so no big deal. But they didn't rebook the first leg at the same time. Initial contact with the carrier has been less than helpful - they told him they couldn't change the first flight as it wasn't theirs. The actual operator for the first flight can't change it, because it's not booked through them...
The trip was booked with Air India and the domestic leg is Flybe.
So far as I know, it should all be handled by Air India - that's where the booking was, regardless of who is operating the flights. I can't see how they can refuse to move his first leg, when they move the main flight...
Any idea what rules apply?
0
Comments
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Who did he book through?0
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Then they should get it sorted.0
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Hmmm, like you I can not see why AI not changing his first leg connection. Have they given a reason why they will not change things?
If booked as one connection ticket they would need to make that change and like you are mystified why they have not done so.
Perhaps try their main UK office in London 020 8745 10290 -
If he actually booked it with the airline and not an agent, then it's the responsibility of the airline to re-route him to something more convenient.
When Kuwait did they same thing to me, making the stopover 25 hours instead of 3 hours, I pressed them and they re-routed me on a completely different airline for the whole journey..0
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