Insure4Retirement- issue with new customer offer

Rubyroo14

Back in April 2018 MSE website was showing Insure4Retirement had an offer for new customers taking out buildings and contents insurance; £65 of amazon vouchers if you used the click through on MSE site. So after doing comparisons I took the plunge and renewed my policies with Insure4Retirement. I’ve chased the lack of receipt of the vouchers a couple of times, and have been told that there was a problem where people were taking out the insurance, getting the vouchers and then cancelling the insurance (no surprises there really). So they brought in a new process ( and where would we be without those?) which meant that you had to have the insurance for three months before they would send the vouchers out to you.
As we’re now way past the three months, I’ve chased again today only to be told we don’t run that offer any more 😲.....yes but you ran the offer when I took the policy out and you’ve previously told me to wait three months for the vouchers, suggesting you had my details on the list to be sent. Hhhmmm I don’t have any vouchers to send you, but I’ll take it away to look into 🙄 Not expecting ever to hear back on that again!
Not a great issue as they were still the most reasonably priced, but it does put a bit of doubt in my mind what they’ll be like if I ever have to claim from them.
Just wondered if anyone else had similar experience?

paddyandstumpy

I doubt there would be issues at point of claim given that they are a broker and you would claim via the insurer.

silvercar

I will highlight this to the forum team, not good if promotions are not being honoured.

kingstreet

Rubyroo14 wrote: »

I took the plunge and renewed my policies

New customer offer? Renewed?

Did you qualify for the offer?

Former_MSE_Andrea

Hi Rubyroo14

Thanks for letting us know this. To try to help sort this out can you email this information to my colleagues at furtherhelp@moneysavingexpert.com please?

Don't include any personal details. They'll ask for them if they're needed.

Thank you!

Rubyroo14

Yes sorry, bad use of language on my part. I was new to I4R, so qualified for the offer, which they also confirmed on the call today.

Former_MSE_Andrea

Thanks for the update. To confirm, Insure4Retirement has sorted this out for you today and is sending you the vouchers?

Rubyroo14

Thanks, I’ve done that.

Rubyroo14

Hi, no this is not sorted. They told me that they had no vouchers they could send as the offer is no longer running. He said that he’d look into it, but has no vouchers.

Former_MSE_Andrea

Thanks, keep track of your automated reply and reply back to it if you need to add anything else to keep all the information in one place for my colleagues.

Andrea

Sunilvictor

Hi, I just found this post. I also signed up with Insure4Retirement back in April and still waiting for the vouchers. I contacted MSE and they sent the details to Insure4Retirement but I've not heard back yet. Bit disappointed really because it was the vouchers that made me sign up.