Parking fine in Islington after paying by phone.

Butterfli

I would be very grateful for any advice members can offer on a parking fine given in Islington. I'm asking on behalf of my young grand-daughter who found herself in this position and has asked me for advice. She parked her car and paid her fee using her mobile phone. She was astonished to see a traffic warden giving her a ticket and explained that she had paid and showed her receipt on her mobile. He said that she had quoted the wrong location and there was nothing he could do about it. It is true that a location number was on the parking sign but there was apparently a sign with an arrow indicating another pay location and she paid her parking on this location. She has explained all of this to Islington and they acknowledge that she had indeed paid at 11.34am but still insist that she is liable for the ticket they issued at 11.53am and demand pays the 40 pound fine immediately or they will double it.
Can anyone offer some advice please? Incidentally no mention was made of them returning the amount she had already paid in the event of her paying the fine.
We need to get this settled asap so all help and helpful comments will be welcome.

Le_Kirk

This sounds like a council matter rather than a private parking company and car park. If this is the case then better taking it to Pepipoo - see here - and read a few posts so you get the idea what to do.

nosferatu1001

Indeed
You will need to post there
They will need
- copy of PCN. Do NOT blank out location
- ALL council photos including the various signs.
- google streetview of the location
- precise and COMPLETE timeline
- copy of appeal
- copy of response to appeal

LEAVE DATES IN. THis is key.

If you fail to do that you will just delay things. Also, get her to post ideally.

Butterfli

Many thanks,Le Kirk. I'll give it a try.

Butterfli

Many thanks for your advice. Forgive me for being stupid but are you saying she should post these directly to Islington Council or to Pepipoo? I have all the information you detailed to hand now and just await your reply. I'm very grateful to you for bothering.

Le_Kirk

You should join the Pepipoo forum, NOT using a Hotmail address and post your issue there and include all the information as advised by Nosferatu1001

Butterfli

Thank you, Le_Kirk. I am a member now of Pepipoo but learnt today that she panicked and paid the fine. Do you know if anything can be done retrospectively, if only to reclaim the fee she had already paid and which they had acknowledged?

KeithP

Ask that question on your Pepipoo thread.

They are the council ticket experts.

Butterfli

Many thanks for replying.

Coupon-mad

She's paid. She is now unable to appeal, so that was daft.

I suppose she could make a formal complaint to the Local Authority (then escalate it to the Ombudsman) if you say there was a sign with an arrow, pointing her to pay at the other machine with the other location code.

But only if that sign was on the SAME side of the road as she was parked, and in the same bay. Not on the opposite side of the road, or in a separate run of bays a hundred yards further on.

Butterfli

I agree, she was daft but she's just a kid who got scared of the thought of having to pay double. I still have some work to do on teaching her to stand up for herself but hey-ho, she'll learn.