Just out of guarantee

alwaysonthego_2

Blacksheep1979 wrote: »

If its outside of its waranty the manufacturer won't (and isn't obliged to) do anything for you - set your sights on the retailer.

This is anytime after the purchase because the contact is between the consumer and the retailer, NOT the manufacturer!

steveing64

Good news

received a call from head office they are sending an engineer out monday to check the tv to confimr the fault and if they cannot get it repaired will arrange a replacment for me fingers crossed now all goes well she has aslo said she will call me next wednesday with an update :beer:

stugib

alwaysonthego wrote: »

This is anytime after the purchase because the contact is between the consumer and the retailer, NOT the manufacturer!

Aye, but (and I can't remember the legal terminology for it) the manufacturer guarantee implicitly forms part of the contract. So a manufacturer can't just choose not to honour their guarantee later. However you have rights beyond the time of guarantee against the retailer.

superscaper

stugib wrote: »

Aye, but (and I can't remember the legal terminology for it) the manufacturer guarantee implicitly forms part of the contract. So a manufacturer can't just choose not to honour their guarantee later. However you have rights beyond the time of guarantee against the retailer.

Agreed, they don't alter your basic consumer rights which are with the retailer but any warranty/guarantee offered by the manufacturer is a legal contract (they can obviously set the terms to begin with) which they are then obliged to adhere to.

steveing64

Well they have came today looked at tv agreed is a fault and should have lasted longer than 14 months and have taken away to try and get part the engineer has said will hear with 7 days as to whether they can repair or not.

will let you know what happens :j

timberflake

Blacksheep1979 wrote: »

If its outside of its waranty the manufacturer won't (and isn't obliged to) do anything for you - set your sights on the retailer.

This isn't entirely true, in some cases the manufacturer will repair their goods even outside of the standard 12 month warrenty. A good example is Microsoft and the dreaded "Red Ring Of Death" on the Xbox 360, plenty of people have had repairs from Microsoft long after their 12month warrenty has expired.

superscaper

timberflake wrote: »

This isn't entirely true, in some cases the manufacturer will repair their goods even outside of the standard 12 month warrenty. A good example is Microsoft and the dreaded "Red Ring Of Death" on the Xbox 360, plenty of people have had repairs from Microsoft long after their 12month warrenty has expired.

They are rare exceptions where they are actively trying to prevent damaging PR. But it's true they're not obliged to do anything and it's completely at their discretion and under what conditions and terms their "extended" service covers.

timberflake

superscaper wrote: »

They are rare exceptions where they are actively trying to prevent damaging PR. But it's true they're not obliged to do anything and it's completely at their discretion and under what conditions and terms their "extended" service covers.

Hence me syaing "in some cases" :rolleyes:

superscaper

timberflake wrote: »

Hence me syaing "in some cases" :rolleyes:

:p

steveing64

Good news just got call saying they have ordered the new part and will repair free of charge will have back in about a week

thanks for alll the advice i found on this site :j :j :j