Someone has used my ID and its effected my credit rating!

Vodafone

bloggsjo wrote: »

Just spoken to Vodafone they are saying there is no fraud as it was by a third party (9family member) who knew all the information.

The have closed the case and will not re-open and will also not take the black listing off despite the outstanding amount being paid.

I am so frustrated. Shall i go the ombudsman?

Hi bloggjo,

I appreciate this is a frustrating situation.

If you'd like us to take another look into it, please email us via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check it's been received.

Kind regards,

Lee

Vodafone Social Media