Tesco Credit Card error

richyj

Hi,

I have been with Tesco Bank for quite a few years. During that time I have had a few of there cards with their 0% deals.

Today I open an envelope and find a letter with a default sum notice for an overlimit.

I called Tesco for clarification. It turns out this particular account has been closed for a year and a half and when it was closed it had a positive balance. A few months after it was closed I noticed the positive balance and called Tesco bank to have the positive balance moved to my current account (Amazing they never automatically do this, but keep your money!). Anyway the positive balance was moved to my current account. My balance was 0 and the I was assured the account was closed.

The lady explained to me on the phone (after investigating) that after the positive balance was removed the system automatically applied a small charge (i dont know why) and has been generating £12 charges every month for the past year. I logged into my online banking and can see the £12 DD's coming out every month.

I have also checked my credit file and can see the transaction on my credit file but it does not appear to have any negative effect on my credit file (maybe I am wrong ?)

I explained that I was not happy with what has happened and Tesco have agreed to refund all the charges and correct my credit file to remove this information. This is not enough, so I have asked for compensation.

They have offered £50 in compensation.

I have escalated my complaint and advised I would be happy to accept a 12 month interest free period on my other Tesco card (interest free period has just expired) so it has been escalated to the relevant department to be investigated.

I am angry as this was their fault and they have been taking my money from my account wrongfully.

Could I make a complaint to the financial ombudsman or somewhere else ?

Should I just accept the £50 and let them refund the wrongfully applied charges and correct my credit file ?

If I had made a mistake they would have penalised my alot more than £50, so I find this a joke.

Best,

Richard

BoGoF

What more do you want.....they have put you back in the position you were before the mistake and gave you £50. Have you suffered any quantifiable financial losses over and above this?

You can take it to FOS service if you want but dont expect any more. To seek more compo and 0% on an unrelated card is just greed imho.

Enterprise_1701C

So you have not seen the charges on your online banking for a year :eek:

I log onto my online banking at least once a week and check it carefully. Seriously, one thing I think you have to take from this is that you must check your online banking, anything could have been happening!!!

MEM62

richyj wrote: »

Hi,

I have been with Tesco Bank for quite a few years. During that time I have had a few of there cards with their 0% deals.

Today I open an envelope and find a letter with a default sum notice for an overlimit.

I called Tesco for clarification. It turns out this particular account has been closed for a year and a half and when it was closed it had a positive balance. A few months after it was closed I noticed the positive balance and called Tesco bank to have the positive balance moved to my current account (Amazing they never automatically do this, but keep your money!). They have no authority to transfer money between your accounts without your instruction. Anyway the positive balance was moved to my current account. My balance was 0 and the I was assured the account was closed.

The lady explained to me on the phone (after investigating) that after the positive balance was removed the system automatically applied a small charge (i dont know why) and has been generating £12 charges every month for the past year. I logged into my online banking and can see the £12 DD's coming out every month. So you do not check your accounts?

I have also checked my credit file and can see the transaction on my credit file but it does not appear to have any negative effect on my credit file (maybe I am wrong ?)

I explained that I was not happy with what has happened and Tesco have agreed to refund all the charges and correct my credit file to remove this information. Result, it's sorted! This is not enough, so I have asked for compensation.

They have offered £50 in compensation. Which is reasonable.

I have escalated my complaint and advised I would be happy to accept a 12 month interest free period on my other Tesco card (interest free period has just expired) so it has been escalated to the relevant department to be investigated.

I am angry as this was their fault and they have been taking my money from my account wrongfully. They made an error and you didn't check your account for a year. Just as much down to you as them so I do not see that your anger is justified.

Could I make a complaint to the financial ombudsman or somewhere else ? You can complain to whomever you like but, in my opinion, you are unlikely to achieve anything other than the perfectly seasonable outcome that Tesco have offered.

Should I just accept the £50 and let them refund the wrongfully applied charges and correct my credit file ? Yes.

If I had made a mistake they would have penalised my alot more than £50, so I find this a joke. At best that is a flawed assumption. You would need to seriously miss-manage your account to attract significant charges.

Best,

Richard

Take the offer and use the lesson to remind you to make more frequent checks on your finances.