We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Hotmail query

Options
I usually access my hotmail through the mail app on my iPad on a day to day basis. I have a number of folders set up and depending on the email, may move some of them to one of these folders. However, I have noticed that many of these folders are empty when I access them on my iPad. If I go into outlook on my computer, the emails are still in the folders, so what’s happening here? Incidentally, the same thing is happening to my husbands emails.
:smileyhea A SMILE COSTS ABSOLUTELY NOTHING

Comments

  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I cannot access my BT email spam folder on my iPad using the iOS email client but can by using other email software .

    Thinks it's a quirk of the built-in one
    Ex forum ambassador

    Long term forum member
  • esuhl
    esuhl Posts: 9,409 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You need to set the email client to "subscribe" to all the empty folders.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Katykat wrote: »
    I usually access my hotmail through the mail app on my iPad on a day to day basis. I have a number of folders set up and depending on the email, may move some of them to one of these folders. However, I have noticed that many of these folders are empty when I access them on my iPad. If I go into outlook on my computer, the emails are still in the folders, so what’s happening here? Incidentally, the same thing is happening to my husbands emails.
    It may well be that the folders you're looking at are not being downloaded to the app. With most apps the only folders set to download by default tend to be just the inbox and sent folders, possibly trash as well.

    As mentioned above you need to check the settings of the app to enable any other additional folders to be downloaded.
  • Katykat
    Katykat Posts: 1,743 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I’ve sorted it. I went into Settings- accounts and passwords- outlook- mail days to sync. It was set to 1 month ( my husbands was set to 1 week. I put both of them on No limit and all our emails reappeared. Thanks for replies
    :smileyhea A SMILE COSTS ABSOLUTELY NOTHING
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.