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SSE Broadband, happy despite some negative reviews
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Joe_Horner
Posts: 4,895 Forumite
Thought this lot deserved a public thumbs up for getting (almost) everything right.
We took out a 24 month contract, with discounted price for the first 18 months, in Nov 2016. The deal was 39Mb/s fibre with phone and eve / weekend calls for £22.50 / month. At the time the next cheapest fibre available around here was about £40. Reviews were very mixed but our ADSL connection had gone to rats and decided anything was better than the 0.05Mb we were getting!
Router arrived in plenty of time, and the switchover went through as promised with about 2 hours loss of internet as it happened. We're in a very rural area but immediate speeds were around 35 - 37Mb/s against the advertised 39, and stayed that way so happy enough with that!
The supplied Technicolour router worked well enough, but did leave a couple of dead spots in our house (2 foot thick 18th C stone walls don't help!). Adding a cheap £25 Tenda dual band router as an AP cleared that up easily enough though.
In May this year the promotional price ended and it went up to their standard £42 / month but just had to wait it out until the contract ended to look for one of the better deals now available. Or so I thought.
Yesterday I phoned them up to check when exactly the contract ends and was told that we could move to their newer deal now without seeing out the remaining couple of months!
Very helpful UK assistant went through the options available, without any pressure or attempts to up-sell. She even suggested that we don't use the home phone enough to benefit from a call package (which I'd already worked out).
The end result is that were switched to 76Mb/s fibre, no included calls, on a 1 month rolling contract (so no tie in!) for £26 / month (including £4 discount because our electricity's from them). And, even with no tie-in on our side, the price is guaranteed for 3 years!
Really, the only minor fault I can pick is that they didn't offer this automatically when the discounted period ended. But we WERE still contracted so cant really complain about that, especially seeing as they did let us change early when asked!
We took out a 24 month contract, with discounted price for the first 18 months, in Nov 2016. The deal was 39Mb/s fibre with phone and eve / weekend calls for £22.50 / month. At the time the next cheapest fibre available around here was about £40. Reviews were very mixed but our ADSL connection had gone to rats and decided anything was better than the 0.05Mb we were getting!
Router arrived in plenty of time, and the switchover went through as promised with about 2 hours loss of internet as it happened. We're in a very rural area but immediate speeds were around 35 - 37Mb/s against the advertised 39, and stayed that way so happy enough with that!
The supplied Technicolour router worked well enough, but did leave a couple of dead spots in our house (2 foot thick 18th C stone walls don't help!). Adding a cheap £25 Tenda dual band router as an AP cleared that up easily enough though.
In May this year the promotional price ended and it went up to their standard £42 / month but just had to wait it out until the contract ended to look for one of the better deals now available. Or so I thought.
Yesterday I phoned them up to check when exactly the contract ends and was told that we could move to their newer deal now without seeing out the remaining couple of months!
Very helpful UK assistant went through the options available, without any pressure or attempts to up-sell. She even suggested that we don't use the home phone enough to benefit from a call package (which I'd already worked out).
The end result is that were switched to 76Mb/s fibre, no included calls, on a 1 month rolling contract (so no tie in!) for £26 / month (including £4 discount because our electricity's from them). And, even with no tie-in on our side, the price is guaranteed for 3 years!
Really, the only minor fault I can pick is that they didn't offer this automatically when the discounted period ended. But we WERE still contracted so cant really complain about that, especially seeing as they did let us change early when asked!
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