Halifax bank account sort code errors

squiggss

Hi all,

I’ve recently changed banks from TSB to Halifax, when trying to update bank details with my employer they advise there seems to be an error with the sort code as their payroll system cannot locate the bank. (It seems the payroll software needs to locate a physical branch)

I did open the new bank account online, would this cause the problem? As i do not have a local branch in some aspect.

I’ve checked my sort code which is - 11-64-36 and it can support all types of payments such as BACS, CHAPS etc.

Has anyone had any similar experience, if so any help or advice would be appreciated.

Kind regards,

Squiggss

Has anyone come across this problem before?

JuicyJesus

Your employer's systems are duff and need to be updated. It's not to do with how the account was opened, more to do with your employer's systems not recognising a valid sort code which it rightfully should do.

There's not much you can do about it really if they're not accepting a valid sort code... other than opening a new bank account elsewhere or cajoling them to update.

karlie88

squiggss wrote: »

Hi all,

I’ve recently changed banks from TSB to Halifax, when trying to update bank details with my employer they advise there seems to be an error with the sort code as their payroll system cannot locate the bank. (It seems the payroll software needs to locate a physical branch)

I did open the new bank account online, would this cause the problem? As i do not have a local branch in some aspect.

I’ve checked my sort code which is - 11-64-36 and it can support all types of payments such as BACS, CHAPS etc.

Has anyone had any similar experience, if so any help or advice would be appreciated.

Kind regards,

Squiggss

Has anyone come across this problem before?

Did you use the Current Account Switch Service? If so, ask them to revert back to your TSB sort code and account number. The payments will automatically come through to your new Halifax account.

Owain_Moneysaver

It's listed as INTERNET BANKING HALIFAX at fasterpayments.co.uk but not recognised by sortcodes.co.uk which used the EISCD data file.

It is a known problem - I've had Bank of Scotland unable to find a Halifax sort code! Halifax seem to issue some sort codes for internal use and not tell anyone outside they've done so.

squiggss

Yes, my employers systems are dated. I really don't want to go through the hassle of re-opening a new bank account. I spoke to HR and they advised to try Monday. As we only got paid today.

squiggss

karlie88 wrote: »

Did you use the Current Account Switch Service? If so, ask them to revert back to your TSB sort code and account number. The payments will automatically come through to your new Halifax account.

Hi, yes I did use the Current Account Switch Service, all my D/Debits have transferred over, the official date when it will be completed is 4th September. I will ring Halifax when I get home later.

pmjenkins

JuicyJesus wrote: »

Your employer's systems are duff and need to be updated. It's not to do with how the account was opened, more to do with your employer's systems not recognising a valid sort code which it rightfully should do.

Agreed. I have a Bank of Scotland current account that was opened at a branch that has subsequently been closed. The Post Office wouldn't allow me to link a savings account to this current account because their sort code checker presumably needed an address.


Show your employer the sort code on your TSB debit card and perhaps they will manually accept it.

squiggss

Owain_Moneysaver wrote: »

It's listed as INTERNET BANKING HALIFAX at fasterpayments.co.uk but not recognised by sortcodes.co.uk which used the EISCD data file.

It is a known problem - I've had Bank of Scotland unable to find a Halifax sort code! Halifax seem to issue some sort codes for internal use and not tell anyone outside they've done so.

That's strange, I hope it can be resolved fairly simply. I hope it's just a case of my payroll manually inputting the details.

squiggss

pmjenkins wrote: »

Agreed. I have a Bank of Scotland current account that was opened at a branch that has subsequently been closed. The Post Office wouldn't allow me to link a savings account to this current account because their sort code checker presumably needed an address.


Show your employer the sort code on your TSB debit card and perhaps they will manually accept it.

Yes, I'm hoping come Monday morning, they can manually update my information. Without having to search for an address.

karlie88

squiggss wrote: »

Hi, yes I did use the Current Account Switch Service, all my D/Debits have transferred over, the official date when it will be completed is 4th September. I will ring Halifax when I get home later.

No need to phone Halifax. Just ask your employer to keep your old TSB sort code and account number on file. Payments are automatically forwarded indefinitely now.

squiggss

karlie88 wrote: »

No need to phone Halifax. Just ask your employer to keep your old TSB sort code and account number on file. Payments are automatically forwarded indefinitely now.

Right okay, will do. We have a Self-Serve HR when it comes to updating our details such as bank details etc. I have made HR aware, so I'll also see what they come back with.
If it cannot be updated Monday I will leave it as it is and let the payments forward on to my Halifax account.


Thanks!