'TSB customers should urgently check their credit scores'

[Deleted User]

gionnetto wrote: »

Lenders tend to check the CRA whose score they trust the most, which is usually the one who sold them their own behavioural score. Which is why if your Equifax score is in the good braket and your Experian is not, it makes no point for you to apply to a lender who exclusively check Experian.

That's a complete misunderstanding of how lenders use CRAs. They check the combination of CRAs who will give the most complete picture.

Unfortunately it's easier for people to believe in credit scores than to understand the criteria that lenders look for.

SlovakianGuy

Can anyone explain me the difference between a hard search and soft search on my credit report? I'm not asking about what effect it has on my score. I know that hard search leaves a mark and soft search doesn't (or at least doesn't affect anything).



What I'm asking is whether there is any additional information that only can be obtained by performing a hard search or the whole point of the so-called hard search is to harm your credit report at least a bit, so it prevents people from applying for various financial products in relatively short period of time?

Why some banks are fine with only soft check when you apply for their current account (Monzo, Starling, Post Office), while most others will do hard check even if you tell them you don't want an overdraft facility.


Edit: sorry, Monzo and Starling don't do ANY search at all! They both appear on my CallCredit report, but there is no search from them (I haven't applied for overdraft). Not sure about Post Office, but when I asked them, they said, they only do soft search if I don't apply for some form of credit.

SlovakianGuy

Back to TSB... yeah, they don't report anything since May 2018.
I have 4 years of history with them on all my reports but since May there were no updates. Unfortunately, it is my only account with history of several years so I need to keep it open. Otherwise the average age of all my accounts would drop dramatically, since I opened 2 credit cards and 3 current accounts in 2018.

Funny thing that my Experian score was 984 out of 999 when I had no credit cards at all, never took out any form of credit, etc. Once I discovered other websites and followed their cool advices to take out credit card, etc., my score dropped to 796 on Experian. CallCredit is still 590, then 600, then again 590. And Equifax still in the Poor range, no matter what.

Ben8282

This problem has been known about for some time as I originally pointed it out back in early June
https://forums.moneysavingexpert.com/discussion/5852838/tsb-not-updating-credit-files


Ignoring the fact that we are being recommended to check our credit 'scores' as opposed to our credit 'files', TSB have now updated my files by 1 month with an updated dated May 2018.


The new problem , in addition to the delay in updating and months old balance being reported, is that the information reported for the monthly period in question is nonsense. The previous balance and payment amount do not correspond to the correct statement balance or payment for the period or indeed any other period. According to the info reported the previous balance (ie statement balance) was 0 and the payment amount was £204, thereby implying that I paid £204 against a nil statement.

SlovakianGuy

Ben8282 wrote: »

TSB have now updated my files by 1 month with an updated dated May 2018.

I'm just looking on Noddle and I see TSB have now added June and July to my report. Finally!

SlovakianGuy

It looks like TSB have stopped reporting to Equifax. What do you all think? My Noddle report is now showing payments for September. ClearScore (Equifax) is still on April.

Edit 19th October:

Finally, my Equifax file has been updated, which means TSB still reports to Equifax :-)