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TSB not updating credit files?

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It looks as if TSB have stopped updating credit files since their problems started.
Have just checked my Experian report (paid subscription included in packaged bank account) and have noticed that the last updated date for my TSB credit card is 01/04/2018.
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  • StokieBecks
    StokieBecks Posts: 4,997 Forumite
    Part of the Furniture 1,000 Posts Photogenic Xmas Saver!
    They arent part if the same group any more but neither of my Lloyds have updated since march on one file but May on another so may just be they aren't reporting to them all. Try all the reference agencies
    £2 Savers Club for 2022 #12
  • It does seem to appear that that could be the case. My TSB current account hasn't updated since April, on my Experian/Equifax report. March on CallCredit. All other accounts updated in May.

    Had a look at some older Experian reports, and the account was updated the same month as all the others.
  • Breadcake
    Breadcake Posts: 41 Forumite
    Second Anniversary 10 Posts Photogenic
    edited 12 July 2018 at 3:21PM
    Has anyone had their credit files updated by TSB after April?
    I'm in a similar position where Experian and Equifax were last updated in April and CallCredit in March.
  • Nope. Still no update since April.
  • beanielou
    beanielou Posts: 95,485 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Mortgage-free Glee!
    No update since April for me either.
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.

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  • cjv
    cjv Posts: 513 Forumite
    Third Anniversary 100 Posts Name Dropper Newshound!
    Same here. I sent a message to TSB to query it, so should receive a response in about 6 months.
  • Emmel
    Emmel Posts: 127 Forumite
    Sixth Anniversary 100 Posts Name Dropper
    anyone have any response from tsb?
  • leet5
    leet5 Posts: 7 Forumite
    Yes, I got a bog standard, we aim to update within a month blah blah blah !

    The lender has advised that :
    TSB are in the process of uploading customers information to all the Credit Reference Agencies however this information can only be uploaded, processed and made available, one month at a time. We are taking the processing of this data very seriously and are working to ensure the customers financial position is accurately reflected and up to date as soon as possible
  • PRAISETHESUN
    PRAISETHESUN Posts: 4,877 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    No update since April for any of mine either (all three agencies). Hadn't actually noticed this either so thanks for pointing it out
  • PROLIANT
    PROLIANT Posts: 6,396 Forumite
    1,000 Posts Combo Breaker
    April according to all three agencies - great for me as my credit card balance and mahoosive overdraft is not reflected - just in time to clear them down :)
    Since when has the world of computer software design been about what people want? This is a simple question of evolution. The day is quickly coming when every knee will bow down to a silicon fist, and you will all beg your binary gods for mercy.
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