Refund

drummist_2

I BOOKED A FLIGHT THROUGH KIWI .COM FROM KOS TO MANCHESTER a one way trip.Only to find i cant take any hold luggage with me.
They only allow 2 cabin bags of 8kg &3kg.The flights are with LAUDA MOTION & EURO WINGS.
Totally unpractical for my needs ,my travel insurance say it has to be a either a medical or personal reason to claim a refund, i have asked my bank if they can block the transaction on my credit card.What can i do to try and get a refund??.

John

Voyager2002

drummist wrote: »

What can i do to try and get a refund??.

John

Nothing.

All airlines do allow you to take additional luggage, but for a fee. Contact each of these airlines directly to make arrangements for this. (I have experienced precisely this situation: when it happened to me the agent sold me a hand-luggage only fare for much less than the airline would have charged, and told me nothing about checked luggage, but then the airline was happy to help.)

There is also a service often discussed on these boards: I think the name is something like BagAhead. This company collects your luggage and delivers it to your destination a week later, charging generally a bit less than the fee an airline would charge for checked bags.

cubegame

I'm sure it would have been stated you can't take cabin bags when you booked so you have no recourse.

Why can't you add hold luggage?

jpsartre

drummist wrote: »

I BOOKED A FLIGHT THROUGH KIWI .COM FROM KOS TO MANCHESTER a one way trip.Only to find i cant take any hold luggage with me.

Did you pay extra to add checked luggage to your flights? If not, you should pay more attention to what you book and who you book with in the future. Kiwi.com is one of the most complained about 3rd party sites out there.

Caz3121

drummist wrote: »

I BOOKED A FLIGHT THROUGH KIWI .COM FROM KOS TO MANCHESTER a one way trip.Only to find i cant take any hold luggage with me.
They only allow 2 cabin bags of 8kg &3kg.The flights are with LAUDA MOTION & EURO WINGS.
Totally unpractical for my needs

the baggage situation is shown during the booking process
Personal item
35 × 10 × 20 cm, 3 kg
FREE
Cabin baggage
55 × 20 × 40 cm, 8 kg
FREE
Add Checked Baggage
+ £39.87
78 × 26 × 52 cm, 20 kg
If you wanted to check baggage then you would need to add it as it is clearly not included
Kiwi will also have booked you 2 separate tickets for the flights.
I don't see anything in your post that would imply there is any refund due...even if they refund taxes, kiwi fees would wipe them out..pay for the baggage and in future read carefully - and yes, kiwi are at the top of the don't-touch-with-a-bargepole list of shonky agents

EveryWhere

Caz3121 wrote: »

the baggage situation is shown during the booking process
Personal item
35 × 10 × 20 cm, 3 kg
FREE
Cabin baggage
55 × 20 × 40 cm, 8 kg
FREE
Add Checked Baggage
+ £39.87
78 × 26 × 52 cm, 20 kg
If you wanted to check baggage then you would need to add it as it is clearly not included
Kiwi will also have booked you 2 separate tickets for the flights.
I don't see anything in your post that would imply there is any refund due...even if they refund taxes, kiwi fees would wipe them out..pay for the baggage and in future read carefully - and yes, kiwi are at the top of the don't-touch-with-a-bargepole list of shonky agents

You might think that about Kiwi, but recently lots of people, including myself, were stranded at SIN airport because they took hours to offload our luggage.
One person had booked an itinerary to Canada with kiwi.com. I despaired for him as I read about kiwi.com here.
Let's just say that he was the only person who was on his way that night. Against all expectations, kiwi.com re-routed him and he was on his way.

The rest of us were stuck. I booked directly with the airlines and Qatar did their best to try to shaft me. Disgusting. They will always be at the bottom of the list now. Shocking customer service.
The gound and flight crew are fine. But dealing with the company, including customer service, absolute ^&%$.

mattyprice4004

I've just done a test booking, and it's made abundantly clear what the baggage allowances are - and flights with hand baggage only are marked as such.

This isn't a case of you being owed a refund - it's a case of you needing to check what's included before pressing the magic button.
You will need to pay to add luggage separately by calling the airlines in question, or rebook with another airline - but you won't be getting a refund.

Why would the credit card company block the payment because you didn't read what you were booking? That's hardly their fault.

Westin

How about taking some personal responsibility here.

No questioning an insurance claim or running to a credit card company for a refund - you messed up by not paying attention to what you bought. The fault is yours.

Others have told you how you can add luggage on to the booking.

Blueseas

Maybe not the right place to post this thread but I can't find where else to post it.

My daughter booked a flight with Air Perou this summer. The flight departure was changed without information so they arrived too late too board. They informed kiwi.com as advised on their website for a refund but 4 months later they haven't paid back anything. They do not refuse but say they are waiting for Air Perou ( to do what, we don't know). How could we make sure we get our money back?

Thank you

Voyager2002

Blueseas wrote: »

Maybe not the right place to post this thread but I can't find where else to post it.

My daughter booked a flight with Air Perou this summer. The flight departure was changed without information so they arrived too late too board. They informed kiwi.com as advised on their website for a refund but 4 months later they haven't paid back anything. They do not refuse but say they are waiting for Air Perou ( to do what, we don't know). How could we make sure we get our money back?

Thank you

Firstly, you will get better responses if you start a new thread.


Secondly, did she pay by card? If so, was her card issued in the UK? If yes to both, then she should contact her card issuer and request a cash-back since the service for which she paid was not fit for purpose. She should be polite, since technically there is a three-month time limit but many card issuers are likely to be helpful.

dickydonkin

EveryWhere wrote: »

The rest of us were stuck. I booked directly with the airlines and Qatar did their best to try to shaft me. Disgusting. They will always be at the bottom of the list now. Shocking customer service.
The gound and flight crew are fine. But dealing with the company, including customer service, absolute ^&%$.

I have found my interactions with QR customer services on the few occasions I needed assistance with respect to re-routes and rescheduling, were quite positive and my issues have always been resolved.

I also discovered that the best strategy is to speak (or write) to them in a courteous manner and suggest reasonable resolutions always reaped rewards.

I can understand that many passengers will be contacting them due to a negative situation and will be stressed or irritated, but going in on the attack with attitude and demands is not going to get you very far.